Customer Service Representative

Job Description

Job Description

Customer Service Representative (On-Site)

Location: Auburn Hills, MI

Pay: $20/hour

Schedule: Monday – Friday, 8:00 AM – 4:30 PM

Position Type: Full-Time, Permanent

We’re looking for a friendly, detail-oriented Customer Service Representative who enjoys helping people and solving problems. In this role, you’ll be the first point of contact for customers—handling questions, coordinating service needs, and ensuring every interaction is smooth, helpful, and professional.

If you thrive in a fast-paced environment and take pride in delivering excellent service, this is a great long-term opportunity to join a supportive team.

• Respond to customer inquiries via phone, email, and other channels with professionalism and care
• Gather information and quickly assess customer needs to provide accurate solutions
• Troubleshoot product and service issues in a timely and efficient manner
• Schedule service appointments based on customer needs, product requirements, and technician availability
• Provide quotes and coordinate ordering of necessary service parts
• Research parts and product-related questions to support customer requests
• Maintain accurate customer records by updating files after every interaction
• Process credit requests for warranty-related parts
• Resolve customer concerns and complaints, collaborating with teams such as Sales, Fulfillment, and Technical Support as needed
• Manage varying call volumes (typically higher on Mondays and during peak seasons)

• Strong communication skills—both written and verbal
• A problem-solver with a positive, customer-first mindset
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Comfortable working with multiple systems and tools

• Stable, full-time permanent position
• Consistent weekday schedule—no weekends
• Competitive hourly pay
• Opportunity to make a direct impact on customer satisfaction
• Collaborative team environment with cross-functional support
• Variety in your day with a mix of customer interaction and problem-solving

Job Type & Location

This is a Contract to Hire position based out of Auburn Hills, MI.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Auburn Hills,MI.

This position is anticipated to close on Jul 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.