Customer Services Representative

Job Description

Job Description

Customer Support Representative

Rochester Hills, MI
$25/hour
1st Shift | Monday–Friday
9:00 AM – 6:00 PM

Join a Global Leader in Industrial Automation!

Zing Recruiting is partnering with a world-renowned automation and robotics company to find a Customer Support Representative who is passionate about delivering exceptional customer service and helping customers find solutions.

If you enjoy working in a fast-paced environment, solving problems, collaborating with multiple departments, and making a positive impact on the customer experience, this could be the opportunity you've been looking for!

Responsibilities Include:

• Determining the customer’s needs.
• Defining specific part(s) requirements/numbers.
• Checking/confirming part(s) availability/delivery.
• Part(s) quoting/pricing.
• Confirming orders, entering orders, and inputting data.
• Following up on orders, delivery validation, and/or invoicing.
• Processing returns and/or warranty claims.
• Processing PC and server simulation software orders, registration, and troubleshooting.
• Interact with other departments including Finance, Purchasing, Inventory Planning, Logistics, Sales, Tech Support, Training, Service, etc. to ensure customer expectations are achieved 100% of the time.
• Gather technical information to help customers define specific part/number requirements.
• Utilize technical parts manuals as necessary.
• Provide Sales Order status.
• Create and process Return Authorizations.

Required Qualifications

• High School Diploma or GED
• Associate or Bachelor’s Degree in Business or related field; or equivalent relevant experience preferred.
• Minimum one year of customer service or technical work experience.

Zing Recruiting is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace

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#ZINGMWHV Company Description

Zing Recruiting is dedicated to delivering candidates and client’s alike a great experience for each unique position. We specialize in finding dedicated professionals with the education, talent, and fresh perspectives – professionals at the top of their game. Professionals who have what it takes to be competitive and innovative in today’s market. We work to match candidates needs and requirements to our clients’ requirements and expectations. We work to find the right “fit” for both candidate and client.

Company Description

Zing Recruiting is dedicated to delivering candidates and client’s alike a great experience for each unique position. We specialize in finding dedicated professionals with the education, talent, and fresh perspectives – professionals at the top of their game. Professionals who have what it takes to be competitive and innovative in today’s market. We work to match candidates needs and requirements to our clients’ requirements and expectations. We work to find the right “fit” for both candidate and client.