Operations Clerk-I

City Launcher

Location: San Francisco/Peninsula, CA or New York, NY

Duration: 5 Months on W2

Schedule: Part-Time, 15 Hours per Week

Note: Travel Required within the assigned city on a daily basis.

Key Responsibilities

Join us in leading the market operations for *** Meal Manager, the fastest-growing way for companies to feed their teams in the office. Our vision is to make a great team lunch something employees actually look forward to. We take the work out of group meals: companies set the budget, restaurants, and schedule; employees pick exactly what they want from top local and national spots; and meals arrive together, on time, and individually labeled. By partnering with vetted restaurants and automating the entire experience, we're redefining workplace meals. As one of *** for Business's fastest growing products, this role offers the chance to shape how the world's teams eat together every day.

In this role, you will

• Be a customer launch specialist: Launch new customers on the product, resolve pain points, and ensure great onsite experience
• Be a *** representative: manage quality and performance for clients
• Have strong communication: field feedback from clients, identify issues, and clearly communicate them to the relevant contact

About You

• Based in SF/Peninsula, and willing to travel within their respective cities daily to a different location
• Humble Hustler - No job is beneath you or too small. You believe the best way to learn about how to optimize a process is to first hack it together yourself
• Ability to manage ambiguity and work independently in a fast paced environment and being comfortable with executing with limited guidance
• Coachable on Technology and Data - Ability to use communication and collaboration tools like Slack, Zoom, Google Sheets in addition to internal systems at ***
• Expert in the Meal Manager platform - Ability to learn, communicate, and troubleshoot basic issues clients have with the platform (how to set up their account, place orders, setup backup carts etc.)
• Ability to operate at the lowest level of detail with excellent accuracy and productivity
• Excellent Communication and Time-Management Skills - Ability to effectively articulate issues, understand problems and implement solutions while managing multiple projects
• Passionate about people management and building relationships that have a strong foundation on empathy and emotional intelligence
• Prior experience in Operations Management, Support, Customer Interviews, and Sales preferably in the hospitality industry