Housekeeping Supervisor PM

Thank you for applying to one of the most premier places to work in the Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team.

Start Your Journey

For nearly a century, Ponte Vedra Inn & Club has been a cherished destination where traditions are celebrated, connections are formed, and memories last a lifetime. Set along the beautiful Atlantic coastline, the resort combines timeless charm with gracious hospitality, offering exceptional experiences through world-class accommodations, dining, recreation, and service. Guided by a vision to create connections for a lifetime in the most beautiful places, our team is committed to delivering extraordinary experiences while fostering a sense of belonging for guests, members, and one another. Through integrity, graciousness, innovation, wonderment, and community, we create meaningful moments that honor our legacy and inspire future generations.

The Opportunity

Ponte Vedra Inn & Club is seeking a Full-Time PM Shift Housekeeping Supervisor to support the daily operations of the Housekeeping Department. Reporting to the Assistant Director of Housekeeping, this position is responsible for supervising housekeeping team members, maintaining guest room and public area cleanliness standards, conducting inspections, supporting the training and development of new housekeepers, and partnering with Front Office and other departments to ensure exceptional guest experiences. The Housekeeping Supervisor plays a critical role in upholding the high standards of cleanliness, presentation, and service that define the Ponte Vedra experience while helping ensure guest rooms are prepared for arrivals and resort standards are consistently maintained.

The Day-to-Day

• Provide daily supervision, direction, and support to housekeeping team members within assigned areas.
• Assist with the training and development of new housekeepers.
• Promote high standards of professionalism, appearance, courtesy, and guest service.
• Inspect cleaned departure rooms and provide coaching and feedback as needed.
• Inspect vacant rooms to ensure readiness for arriving guests.
• Establish and maintain high standards of cleanliness, appearance, and repair for guest rooms and public areas.
• Assign and monitor the use of clean-air machines as needed.
• Conduct daily inspections of guest accommodations, patios, public spaces, and surrounding exterior areas.
• Monitor building and grounds appearance and report maintenance concerns promptly.
• Ensure hallways, banisters, windows, and other guest-facing areas remain clean and presentable.
• Coordinate with Porters and Window Washers regarding cleaning and maintenance needs.
• Review daily room assignments, room status information, and special requests to ensure guest expectations are met.
• Complete required room reports and follow up on outstanding items.
• Prepare and organize housekeeping worksheets and daily work assignments.
• Partner closely with Front Desk team members to prioritize room turnover and ensure guest rooms are ready for arrivals by 3:00 p.m.
• Monitor end-of-shift procedures and ensure carts, supplies, and work areas are properly cleaned, organized, and secured.
• Maintain knowledge of Material Safety Data Sheets (MSDS) and proper chemical labeling procedures.
• Attend required training programs, departmental meetings, and safety courses.
• Report safety concerns immediately and assist in maintaining a safe work environment.
• Work a flexible schedule, including weekends, holidays, and split shifts as business needs require.
• Perform additional duties and special projects as assigned by the Assistant Director of Housekeeping.

What Sets You Apart

• High school diploma or equivalent required.
• Minimum one (1) year of supervisory experience required.
• Hotel or resort housekeeping experience preferred.
• Knowledge of guest room cleaning procedures, housekeeping equipment, cleaning supplies, and chemical handling practices.
• Ability to speak, read, write, and comprehend English sufficiently to communicate effectively with guests, members, and team members.
• Strong attention to detail and commitment to quality standards.
• Ability to lead, coach, and support team members in a fast-paced hospitality environment.
• Availability to work a full-time PM shift schedule, including weekends, holidays, and split shifts as business needs require.
• Ability to stand and walk for extended periods while moving at a consistent pace.
• Ability to lift, carry, and move up to 35 pounds, including cleaning supplies, equipment, and vacuum cleaners.
• Ability to work safely with cleaning chemicals and wear required personal protective equipment.

What's In It For You?

We believe that exceptional hospitality starts with exceptional people. That's why we're committed to supporting our team members through competitive benefits, professional development opportunities, and exclusive resort privileges designed to help you thrive both personally and professionally. Enjoy a beautiful work environment, a culture of belonging, and the opportunity to grow your career with one of Florida's premier hospitality organizations.

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary Uniform Dry-Cleaning Services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities.

Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.