Emergency Communications Operations Manager

Summary of Duties: The Operations Manager oversees and manages the daily functions of theOperations Department for the North Texas Emergency Communications Center (NTECC). Demonstrates astrong leadership presence that promotes the NTECC mission, vision, and strategic plans. This positionworks with considerable independence under the general supervision of the Director of EmergencyCommunications and collaborates with NTECC personnel as well as customers.Essential Job Functions:Supervises assigned employees; prioritizes and assigns work; conducts performance evaluations toensure staff are sufficiently trained; makes hiring, termination, and disciplinary recommendations.Facilitates employee relations, to include mediating workplace conflicts, advising and assisting in theresolution of grievances, preparing management responses, participating, and advising in employeeperformance management processes, participates in conducting internal investigations.Assesses daily activities of direct reports; reviews dispatch audio recordings; evaluates statistical reports;counsels and mentors assigned employees as needed.Monitors equipment and works with NTECC staff and vendors to resolve equipment failures.Contributes to the development of the annual budget.Participates in the development and review of policies, procedures, long and short-range plans andstrategy guidelines for operations to ensure reliable emergency communications.Must be available to respond to critical issues during non-business hours.Supports the NTECC culture by assisting co-workers as needed with guidance and training.Supports the relationship between the NTECC and the public by demonstrating courteous and cooperativebehavior when interacting with citizens, visitors, and NTECC staff.Maintains high level of confidential and sensitive information in a discrete and professional manner.Maintains the integrity, professionalism, values, and goals of the NTECC by assuring that all rules andregulations are followed, and that accountability and public trust are preserved.Punctual and regular attendance to/at work; work the assigned schedule and comply with the timekeepingpolicies and procedures. Able to work in a 24/7 work environment (weekends, holidays, inclement weather)and any shift (day or night). Must be available to respond to critical issues during non-business hours.Performs other duties as assigned.Knowledge and Skills:Ability to collaborate, work with, supervise, direct, effectively communicate, and develop a diverse teamand assigned personnel. Ability to work within the policies, guidelines, and the NTECC culture, includingthe core values of trust, professionalism, accurate and timely, teamwork, and our people.Ability to address multiple demands simultaneously; prioritize work and respond to difficult situations understress of time or circumstances; remain professional and operate effectively in high stress situationsAnalyzing and interpreting statistical reports and utilizing the data to improve individuals’ and theNTECC’s performance.Apply a high level of initiative, discretion, and judgment in accomplishing work.State and federal laws, regulations, and statutes governing dispatch for emergency services.Minimum Qualifications and Conditions of Employment:Education: Bachelor’s degree in Business, Public Administration, Communications, or related field.Experience: Five (5) years of progressively responsible experience in a public safety communicationscenter which includes supervisory responsibilities.Knowledge of public safety strategies, practices, and technologies.Must be at least 18 years of age.Must pass all applicable pre-employment screenings to include a drug screen and backgroundinvestigation.Communicate clearly and concisely both verbally and in writing.Must read, write, and speak English.A valid Texas Driver’s License may be required or be able to obtain one within 90 days of employment.Must be able to pass FBI criminal background fingerprint check and comply with state and federalrequirements for criminal justice information security standards.Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualificationsis an acceptable substitute for the above specified education and experience requirements.License and Certification:Position requires successful completion of all required certifications within (1) year and continuouseducation training for current license(s). Certifications include Texas Commission on Law Enforcement(TCOLE) Public Safety Telecommunicator License; NCIC/TCIC full access, CPR, IAED EmergencyMedical Dispatch and IAED Emergency Fire Dispatch.Depending on the needs of the NTECC, additional licenses and certifications may be required. #J-18808-Ljbffr North Texas Emergency Communication Center Inc