IT Support Engineer I, Ops Tech Solutions (OTS)

IT Support Engineer I, Ops Tech Solutions (OTS) Job ID: 10405946 | Amazon.com Services LLC About OpsTech IT Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. Key job responsibilities Network engineering and troubleshooting, data cabling, and systems administration in a variety of software and hardware environments. Ensuring infrastructure networking and computing systems remain available during production hours. Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. Managing local technical projects. Maintaining or creating policies, procedures, and processes. Identifying root‑causes of operational issues and process inefficiencies. Moving up to 49 lbs as well as standing and walking during shifts lasting up to 12 hours. Traveling up to 25 % of the time. Benefits Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. Dress code is casual; jeans, t‑shirts, sneakers and occasionally a neon safety vest can be worn. Basic Qualifications 1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM). 2+ years of troubleshooting in a multi‑user high availability environment. 2+ years of PC repair, troubleshooting, deployment and liquidation. 1+ years of IT client, server, and network service delivery. 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP). 2+ years of supporting and maintaining a corporate network environment across Windows, Mac, or Linux operating systems. High school diploma or equivalent. Preferred Qualifications 2+ years of computer networking experience. Experience supporting video conference and teleconference equipment. Equal Opportunity Employer Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Location: USA, KY, Hebron. Hourly rate: 25.00–41.00 USD. #J-18808-Ljbffr