Technical Support Engineer

Technical Support Engineer

Our client, a leading organization in the technology support sector, is seeking a dedicated and motivated Technical Support Engineer to join their team. As a Technical Support Engineer, you will be part of the Customer Support Department supporting technical operations and customer service initiatives. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and a proactive attitude, which will align successfully within the organization.

Location: Cincinnati, OH

What's the Job?

• Apply growing technical knowledge to operate specific technology areas such as server administration, technical security management, or performance management.
• Resolve routine technical incidents independently while collaborating with team members on more complex issues.
• Utilize HP solutions to meet customer needs within designated technical responsibilities.
• Participate in customer expectation management as part of the escalation process, ensuring high-quality service delivery.
• Build and maintain strong relationships with management and customers, setting clear expectations based on defined parameters.

What's Needed?

• Possession of a Bachelor's degree or an Associate degree in a technical field with 3-5 years of relevant experience preferred.
• Basic knowledge of HP products and services offerings.
• Effective communication skills suitable for technical and management audiences.
• Strong active listening skills and the ability to tailor messages to different audiences.
• Problem-solving skills with a proactive, reactive, and creative approach based on established procedures.

What's in it for me?

• Opportunity to develop and expand your technical expertise in a dynamic environment.
• Engagement with innovative solutions and industry-leading technology.
• Supportive team environment that encourages professional growth.
• Chance to contribute to meaningful projects that impact customer success.
• Access to comprehensive benefits upon completion of the waiting period.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay