Technical Support Engineer
Experis
Technical Support Engineer
Our client, a leading organization in the technology support sector, is seeking a dedicated and motivated Technical Support Engineer to join their team. As a Technical Support Engineer, you will be part of the Customer Support Department supporting technical operations and customer service initiatives. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and a proactive attitude, which will align successfully within the organization.
Location: Cincinnati, OH
What's the Job?
- Apply growing technical knowledge to operate specific technology areas such as server administration, technical security management, or performance management.
- Resolve routine technical incidents independently while collaborating with team members on more complex issues.
- Utilize HP solutions to meet customer needs within designated technical responsibilities.
- Participate in customer expectation management as part of the escalation process, ensuring high-quality service delivery.
- Build and maintain strong relationships with management and customers, setting clear expectations based on defined parameters.
What's Needed?
- Possession of a Bachelor's degree or an Associate degree in a technical field with 3-5 years of relevant experience preferred.
- Basic knowledge of HP products and services offerings.
- Effective communication skills suitable for technical and management audiences.
- Strong active listening skills and the ability to tailor messages to different audiences.
- Problem-solving skills with a proactive, reactive, and creative approach based on established procedures.
What's in it for me?
- Opportunity to develop and expand your technical expertise in a dynamic environment.
- Engagement with innovative solutions and industry-leading technology.
- Supportive team environment that encourages professional growth.
- Chance to contribute to meaningful projects that impact customer success.
- Access to comprehensive benefits upon completion of the waiting period.
Upon completion of waiting period, consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
Vacancy posted 1 day ago
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