Support Engineer

We are seeking an experienced Support Engineer to provide expert technical support for AWS and Informatica Intelligent Cloud Services (IDMC) platforms. The ideal candidate will have a strong background in cloud technologies, data integration, and support engineering, with the ability to work during Eastern Standard Time (EST) hours.


Key Responsibilities

• Deliver technical support and resolve complex issues in AWS and Informatica IDMC environments.
• Monitor, maintain, and enhance cloud-based solutions to ensure reliability and optimal performance.
• Collaborate with teams and stakeholders to resolve technical challenges effectively and efficiently.
• Document resolutions, best practices, and system configurations to enrich the knowledge base.
• Provide assistance with deployments, upgrades, and migrations for AWS and Informatica IDMC solutions.
• Ensure compliance with all organizational standards and industry practices.

Required Skills & Qualifications

• 7-10 years of professional experience in technical support, cloud technologies, or data integration roles.
• Proficiency in AWS and Informatica Intelligent Cloud Services (IDMC) .
• Strong troubleshooting and problem-solving skills in cloud-based systems.
• Availability to work during Eastern Standard Time (EST) hours.
• Excellent communication and interpersonal skills for effective collaboration.

Preferred Qualifications

• Certifications in AWS or Informatica IDMC .
• Familiarity with tools such as Smartsheet and other project management systems.
• Experience in managing IT service frameworks like ITIL.
• Ability to automate processes and enhance system efficiency.

Required Skills : • 7-10 years of professional experience in technical support, cloud technologies, or data integration roles. • Proficiency in AWS and Informatica Intelligent Cloud Services (IDMC). • Strong troubleshooting and problem-solving skills in cloud-based systems. • Availability to work during Eastern Standard Time (EST) hours. • Excellent communication and interpersonal skills for effective collaboration.

Basic Qualification :

Additional Skills :


Background Check : Yes


Drug Screen : Yes


Notes :
Selling points for candidate :
Project Verification Info :
Exclusive to Apex :Yes
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship :Yes
Interview times set :Yes
Type of project :
Master Job Title :
Branch Code :