DME Representative / Office Assistant | Casual | Hillsdale Medical Supply

Job Title

Work Schedule

Varied days and hours depending on needs of the clinic

Qualifications

High school diploma or equivalent required from an accredited institution

Must be able to read, write, speak and comprehend English

Previous experience in an office or retail setting preferred

Excellent interpersonal skills including the ability to communicate effectively with a variety of individuals such as physicians, patients, family members, insurance carriers, vendors and the general public

Should be proficient in the use of standard office equipment to include: multi-line telephone, fax machine, copier, etc.

Able to operate computer equipment and be familiar with Microsoft Word, Excel, Power Point and other computer applications

Must embrace vision, mission, values and culture of Hillsdale Hospital

BLS certification required

Medical terminology preferred

A current Michigan driver's license, availability of a car for business use on a daily basis and proof of auto insurance is required

The ability to lift or manipulate weights in excess of 50 pounds is inherent within this job

Responsibilities

Receives and coordinates staff/patient telephone calls, case contacts and related communications. Answers incoming calls professionally, courteously and competently. Attends to walk in client needs/activity

Is familiar with Medicare, Medicaid and other insurance's billing procedures and coverage criteria. Takes referrals and verifies patient insurance. Obtains prior authorizations when required; informs patients of copays/deductibles, etc.

Works on mask resupply program daily. Returns calls in a timely manner, Mails supplies to patient through the connect system daily. Verifies the patient received the items

Works collection monthly, with phone call, sets up payment plans with monthly credit card payments, etc. Sends all patient balance over 120 days to our collection agency

Creates orders in the Brightree, follows up with CMN log CMN, authorizations and confirms the order

Maintains required activity reports. Performs performance improvement activities as required. Prepares for surveys and inspections as required by CMS and any other regulatory/ survey/accreditation bodies as required

Places order for C-PAP supplies, manages inventory, puts away inventory, enters items in Bright Tree inventory

Balances the cash drawer, separating taxable and non-taxable items. Sends balance sheet over to fiscal for approval

Codes and verifies all invoices. Sends to fiscal for payment to our vendors. Scans invoices to Home Oxygen folder for future reference

Responsible for tracking of RUL's, tank refills, concentrator checks, provides technician with a monthly print out of concentrator checks that need to be completed

Works with others to complete the stop/ hold report to ensure all orders are billing

Organize yearly inventory with spread sheets and counts

Add items to Brightree inventory for billing purposes and item count, reordering

Maintains favorable attendance. Reports absences in accordance with the Employee Handbook in the manner prescribed by the Department Manager. Is responsible for day-to-day operations in the absence of the manager

Maintains professional growth and development through attendance at seminars, workshops, and other means to keep abreast of latest trends in the field of home oxygen, DME, reimbursement, warranties, and regulatory agencies

Perform other duties as required or assigned

Why Hillsdale Hospital

Hillsdale Hospital is dedicated to excellence in healthcare community service, continued improvement, and respect for human life. We manage the health needs of our local community through compassionate and highly skilled care in our clean, safe, healing environment.

Additionally, Hillsdale Hospital is a Detroit Free Press Top Workplace, and a USA Today Top Workplaces!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.