Account Manager & Operations Coordinator

Job Description

Job Description

About Us

We are a premier home staging company dedicated to helping real estate agents sell properties faster and for top dollar. From initial design to physical execution, we pride ourselves on exceptional customer service and seamless operations.

The Role

We are seeking an organized, proactive, and customer-focused Account Manager & Operations Coordinator to manage our existing client relationships and coordinate daily staging logistics.

This is a hybrid position requiring 5–10 in-office hours per week at our Lincoln, Rhode Island office (primarily on Mondays), with the remaining hours completed remotely. While core daily task execution takes roughly 4 hours per day, this role operates on an  on-demand responsiveness model . You do not need to be seated at a desk all day, but you must be available to respond promptly to phone calls, emails, texts, and Teams messages between 9:00 AM and 9:00 PM to serve active agents and coordinate moving teams.

Key Responsibilities

• Account Management & Relationship Building: Maintain warm, ongoing relationships with our existing agent network. Conduct monthly check-ins with past or inactive agents to drive repeat business.
• Quotes & Client Onboarding: Send, track, and follow up on quote requests for existing and repeat clients.
• Cross-Department Scheduling: Coordinate consultation, staging, and destaging dates across design, warehouse, and logistics teams.
• Property Access & Pre-Job Confirmations: Confirm all consultations, stagings, and destagings the day prior, ensuring lockbox codes, key pickups, and property access details are verified.
• Feedback & Review Management: Solicit client feedback post-job, synthesize insights for executive leadership, and request public reviews following positive experiences.
• Real-Time Client & Team Communication: Manage incoming and outgoing phone calls, emails, and internal messaging to keep all departments aligned.

Work Schedule & Location

• Total Hours: ~40 hours per week (Hybrid).
• In-Office Expectation: 5–10 hours per week at our  Lincoln, RI office (Mondays required for weekly planning).
• Remote Expectation: Remaining ~30 hours worked remotely.
• Availability Window: Core daily administrative work takes ~4 hours, but prompt responsiveness (calls, texts, messages) is required  on demand between 9:00 AM and 9:00 PM .

Qualifications

• Strong background in account management, customer service, or administrative coordination (real estate or design experience is a plus).
• Excellent phone etiquette, interpersonal skills, and confidence making outbound relationship-building calls.
• Highly responsive, self-motivated, and comfortable operating in an on-demand environment.
• Exceptional organizational skills with strong attention to detail.
• Tech-savvy and proficient with email, text platforms, and Microsoft Teams.
• Located within commuting distance of  Lincoln, RI .

Compensation & Structure

• Base Salary: $750 / week ($39,000 / year)
• Tiered Performance Bonus Opportunity: Paid out monthly based on company sales targets and operational performance metrics:
• • Tier 1 Goal: $500 monthly bonus ($6,000 / year potential)
  • Tier 2 Goal: $1,000 monthly bonus ($12,000 / year potential)
  • Tier 3 Goal: $1,500 monthly bonus ($18,000 / year potential)
• Total Target Earnings: $45,000 – $57,000 / year

The Home Staging New England brand is built on the philosophy of "staging with a story," a concept that has earned us industry awards and the praise of real estate professionals like Emilio DiSpirito for its ability to "tell the lifestyle story of the potential buyer so well." This proven, narrative-driven approach is a clear differentiator from competitors who focus only on a general pretty aesthetic or a specific regional style.

The "staging with a story" philosophy serves as the central theme for all marketing and communication. For a vacant home, this means transforming an empty, uninspiring space into a curated, aspirational look that helps buyers mentally move into every room and create an emotional connection. For an occupied home, it involves strategically enhancing existing features to create an inviting space that resonates with buyers without requiring the seller to move out their belongings. This narrative-driven approach is a powerful tool for converting interest into offers by helping buyers not just see a house, but imagine their life in it.

Company Description

The Home Staging New England brand is built on the philosophy of "staging with a story," a concept that has earned us industry awards and the praise of real estate professionals like Emilio DiSpirito for its ability to "tell the lifestyle story of the potential buyer so well." This proven, narrative-driven approach is a clear differentiator from competitors who focus only on a general pretty aesthetic or a specific regional style.\n\nThe "staging with a story" philosophy serves as the central theme for all marketing and communication. For a vacant home, this means transforming an empty, uninspiring space into a curated, aspirational look that helps buyers mentally move into every room and create an emotional connection. For an occupied home, it involves strategically enhancing existing features to create an inviting space that resonates with buyers without requiring the seller to move out their belongings. This narrative-driven approach is a powerful tool for converting interest into offers by helping buyers not just see a house, but imagine their life in it.