Business Operations Analyst

CONTRACT POSITION. This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration: One Year Compensation: Pay Rate: $25.00/hr. Location: Houston, TX What You Can Expect As an Analyst I, Retail Operations, you will support accurate and timely billing for ENGIE's Retail Commercial and Industrial customers. You will begin your day by reviewing unbilled and operational reports, researching billing discrepancies, and coordinating resolutions with internal teams and third-party vendors. You will use multiple data systems and Microsoft Office tools to analyze information, respond to customer concerns, and support daily operational processes. You will also contribute to cross-functional projects involving requirements gathering, quality assurance testing, billing improvements, customer experience, and reporting. This position reports to the Manager, Retail Operations and does not identify any direct reports. Research and resolve billing disputes while communicating timely updates to internal and external customers. Review and update daily reports that support billing and operational processes. Apply sound business judgment when addressing customer issues, billing problems, and data requests. Gather requirements and perform quality assurance testing for billing, reporting, and customer-experience initiatives. Implement quality-control measures designed to improve outgoing invoice accuracy. Partner with colleagues across departments to strengthen end-to-end delivery processes. Coordinate with the Compliance group to meet applicable business-control, regulatory, and internal requirements. Deliver against established key performance indicators. Train new team members and maintain accurate, relevant training materials. What You’ll Bring A bachelor's degree in business, finance, accounting, or a related field, or four years of directly relevant experience in place of a degree. Up to two years of analytical experience in a business environment. Knowledge of retail energy operations, procedures, and regulatory standards. Ability to research billing issues, analyze data, and manage multiple assignments accurately and on time. Proficiency with Microsoft Office and the ability to work across multiple data systems. Clear written and verbal communication skills. Strong attention to detail, follow-through, reliability, and ethical judgment. Ability to work independently while collaborating effectively with colleagues, cross-functional teams, and third-party vendors. Additional Details This role is eligible for our hybrid work policy Must be willing and able to comply with all ENGIE ethics and safety policies Why ENGIE? ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone. At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure! ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at View email address on click.appcast.io. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status. We are unable to sponsor or take over sponsorship of an employment visa for this role at any time. The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. Business Unit: Supply & Energy Management Division: BP B2B US Legal Entity: ENGIE North America Inc. Company Name: ENGIE North America Minimum Base Salary: Maximum Base Salary: Pay Basis: #J-18808-Ljbffr