Call Center Agent - Remote in NM

Job Description

Job Description

BCForward is looking for Call center Agent

Position: CSR – Call Center Representative

Worksite : Remote (Local to State of New Mexico)

Tentative Start Date: Aug 3 rd 2026 - The client is expecting 100% attendance for the first 90-days.

Duration: 18 Months (End Date: Jan 2028)

Project Operation Hours:  M-F, 8 hour shifts between 7:00 AM – 7:00 PM MST
NTMO: M-F, 8 hours between 8:00 AM - 430 PM MST
Project Training is from 8 AM – 430 PM MST for 13 days.

Pay rate: $19.90/hour on W2

 

Job Description:

·         Answer incoming phone calls, chats, and/or emails.

·         Conduct outreach phone calls and/or emails.

·         Provide outstanding customer service.

·         Recognize and follow call flows with scripts.

·         Research and review customer inquiries.

·         Research information using multiple systems.

·         Relay research findings and outcomes to customers.

·         Identify and escalate appropriate issues.

·         Clearly document call information and encounters in call logs.

·         Recognize and alert management of risk and trends.

·         Quickly transition from one task to another.

 

Qualifications and Requirements:

Basic Qualifications (Required Credentials)

·         2 years of Customer Service experience.

·         1 year of call center environment experience.

·         High School Diploma or GED.

·         Proficiency with computers: Experience using the internet, email via Outlook, etc.

·         Data entry experience.

·         Listening, verbal, and written communication experience.

·         Microsoft Office (Excel, Word, Outlook, and Teams) experience.

·         Internet access sufficient to handle calls received via the Internet.

·         Quiet and private remote work location.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.