Head of Client Experience & Loyalty
HDR
HDR is seeking a Client Experience Director to lead enterprise-wide client experience strategy across HDR’s disciplines. You will translate client insights into actionable initiatives, foster a client-centered culture, and drive continuous improvement to strengthen loyalty, retention, and growth. Working with cross-functional leaders in marketing, operations, and project delivery, you will oversee the Client Feedback System, monitor metrics such as NPS, and develop standards and playbooks to #J-18808-Ljbffr HDR
Vacancy posted 3 days ago
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