IT Technician I

Responsibilities Monitor and respond quickly and effectively to support requests received through IT helpdesk system using remote assistance, phone or email to resolve Perform remote troubleshooting through diagnostic techniques and asking pertinent questions Determine the best solution based on the issue and details provided Walk through the problem‑solving process and create step‑by‑step training material for solutions Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in IT ticketing system Follow‑up and update ticket status and information Pass on any feedback or suggestions to the appropriate internal team Identify and suggest possible improvements on procedures Requirements 1-3 years of technical education or experience in a similar industry Demonstrate initiative and exhibit strong interpersonal and collaborative skills Detail oriented and organized, with ability to work at a high level of accuracy Familiar with ERP systems and intermediate skill level with Microsoft Office Excellent written and verbal communication #J-18808-Ljbffr