Host

Location: Max's Coal Oven Pizzeria – Atlanta, GA 30313 Salary: $16.00 – $18.00 Hourly Position Summary A Host greets and facilitates the guest experience by scheduling reservations, organizing server sections, and maintaining an efficient customer flow. The Host is responsible for communicating feedback from customers and informing staff of menu or operational changes. Reports to: Assistant Manager Job Tasks Ensure that the dining and serving areas are properly set up and clean. Prepare and organize reservations. Greet guests in a friendly and professional manner. Communicate with management, kitchen staff, and serving staff to seat guests with menus at the appropriate tables as per the organized seating chart in an order that does not overload the kitchen or a particular server. Communicate with guests to ensure quality satisfaction with food and service. Respond appropriately to customer complaints and bring any issues to the attention of a manager. Inform guests about menu specials, entertainment, and area events. Perform cashier functions as required. Plan parties or special events. Perform marketing and other promotional services. Clean, clear and set tables as required. Participate in end of shift side duties. Main Responsibilities and Required Knowledge, Skills and Abilities Customer Service: Must consistently assess, anticipate, and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience. Must balance guests’ needs with those of guests served by wait staff. Communication: Must clearly communicate in a professional manner with guests, vendors, coworkers, and management. Ability to promote two‑way communication, present clear ideas, and understand instructions, read written company memorandums, and request additional direction when needed. Interpersonal Relationships: Must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers can weaken a team‑oriented work environment. Problem Solving and Conflict Management: Must recognize a problem when it arises and resolve it appropriately using good judgment, tact, and initiative in accordance with company policy and procedure. Quality Control and Priority Assessment: Assess the value and importance of customer needs to maintain a high standard of quality. Sales Techniques and Customer Influence: Use sales techniques and persuasive communication to up‑sell products and services. Performing General Physical Activities: Perform physical activities that require moderate strength, including climbing, lifting, balancing, walking, and handling of materials. Analytical Skills: Use logic and reason to identify solutions and alternatives for successful outcomes in many situations, including cost/benefit analysis, service and product quality, and conflict resolution. Time Management Skills: Utilize methods and organization techniques in a fast‑paced environment to ensure efficiency and respect the time of others. Managers and bartenders must be able to direct others, such as bar backs and bussers, to maximize efficiency and teamwork. Technical Skills: Possess or quickly learn general accounting and mathematical skills and point‑of‑sale applications. Language Skills: Speak and write with an excellent command of the English language, including proper spelling and grammar. Flexibility: May work overtime when needed and assist with the workload of others. Initiative: Take action frequently, collaborate with team members, and develop new ideas that focus on results. #J-18808-Ljbffr Legacy Ventures