PTC Servigistics Functional Consultant

We are seeking a PTC Servigistics Functional Analyst with expertise in Service Parts Planning (SPP), Inventory Management, and supply chain planning applications. The ideal candidate will provide functional support, troubleshoot production issues, optimize planning processes, and collaborate with business and technical teams to ensure the stability and performance of enterprise planning solutions.

Required Technical/Functional Skills

• 5+ years of functional consulting or application support experience in Supply Chain Planning, Service Parts Planning, or Inventory Management.
• Strong functional expertise in PTC Servigistics (preferred) or equivalent planning solutions such as Syncron, Kinaxis, or Baxter Planning.
• In-depth knowledge of Service Parts Planning (SPP), Inventory Optimization, Forecasting, and Service Level Management.
• Experience analyzing planning parameters, business rules, planning exceptions, and forecasting outputs.
• Strong troubleshooting and root cause analysis skills supporting large-scale, data-intensive, SLA-driven applications.
• Strong SQL skills with experience querying Oracle and MongoDB databases.
• Experience with ERP integrations, preferably SAP or Oracle ERP.
• Familiarity with ITIL-based application support processes.
• Experience working in Agile environments and collaborating with cross-functional teams.
• Strong understanding of process-oriented systems and business workflows.
• Excellent communication, stakeholder management, and collaboration skills.

Preferred Skills

• Knowledge of microservices architecture and cloud platforms such as AWS.
• Experience with CI/CD pipelines and DevOps practices.
• Aerospace, Aviation, Aftermarket, or MRO (Maintenance, Repair & Overhaul) domain experience.
• APICS CPIM, CSCP, or equivalent supply chain certification.

Primary Responsibilities

• Provide functional support for PTC Servigistics service parts planning and inventory management applications.
• Analyze and resolve issues related to forecasting, inventory optimization, planning parameters, service level targets, and planning exceptions.
• Investigate production incidents and business support tickets to determine functional versus technical root causes.
• Collaborate with development teams to troubleshoot issues involving configuration, integrations, data, and customizations.
• Configure and optimize Servigistics planning parameters to improve business outcomes.
• Define functional requirements and guide technical teams on required application enhancements and logic changes.
• Validate fixes through functional testing and support user acceptance testing (UAT).
• Perform root cause analysis (RCA) and recommend long-term solutions to improve application stability.
• Communicate issue status, business impacts, and resolutions effectively with business stakeholders.
• Develop and maintain functional documentation, standard operating procedures (SOPs), and knowledge base articles.
• Coordinate with global and offshore support teams to ensure timely incident resolution and continuous application support.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, Engineering, or a related field.
• APICS CPIM, CSCP, or other relevant supply chain certifications are a plus.
• Experience supporting enterprise planning applications in manufacturing, aerospace, or asset-intensive industries.