IMO Support Lead

Leading a team of IMO Specialists, the full-time IMO Support Lead will conduct Independent Medical Opinion research within vendor portals to ensure timely and accurate claim report completion while mentoring and supporting team members in a fully remote environment. Key responsibilities Perform IMO research accurately and efficiently to support provider completion of claim reports Assist in onboarding, training, and coaching new IMO Specialists while promoting operational efficiency Collaborate with leadership to identify workflow improvements and maintain productivity and quality standards Required qualifications High School Diploma or equivalent required; experience in IMO research or healthcare operations preferred Previous experience in training, mentoring, or leading team members is preferred Proficiency with Microsoft Office 365 and web-based vendor portals/systems Strong organizational and time management skills with the ability to prioritize multiple assignments Commitment to maintaining confidentiality and handling sensitive information appropriately