Strategic Account Manager - Print Production

Description

The Strategic Account Manager – Print Production is responsible for delivering exceptional customer service while overseeing the day-to-day operational print processes for assigned clients. Acting as a trusted partner, this role ensures that MPX consistently meets and exceeds client expectations while balancing financial implications for both the client and MPX. The Strategic Account Manager plays a key role in maintaining strong client relationships, ensuring seamless execution of print, direct mail, and fulfillment programs, and driving operational excellence. Please note, this is not a sales position. This role is highly operational and involves extensive, hands-on client servicing.  

Key Responsibilities

Account Management

• Serve as the primary point of contact for assigned clients, ensuring 100% client satisfaction.
• Establish, build, and maintain strong client relationships through proactive communication, consultation, subject matter expertise, and project oversight. 
• Collaborate with internal Production and IT Teams, Client Relationship Managers, Business Development Managers, and vendors to ensure smooth execution of client programs.
• Facilitate online ordering for clients. 

Project & Program Management

• Develop and manage print, direct mail, and fulfillment specifications and production for both simple and complex print fulfillment projects, using internal and external vendors. 
• Oversee the entire lifecycle of assigned client programs—from inception to implementation to completion.
• Ensure the timely and successful delivery of materials and services for clients. 
• Manage Work in Process (WIP) for all assigned clients to achieve 100% of production deadlines. 

Operational & Quality Assurance

• Ensures quality issues are promptly resolved.
• Conduct audits of client files to ensure accuracy in postage, billing, and inventory.
• Manage Service Level Agreements (SLAs) with vendors and clients to uphold high service standards.
• Address and resolve escalated client issues, ensuring a positive client experience.

Financial & Vendor Management

• Manage client billing to ensure accuracy of invoices from both vendors and MPX.
• Handle quotes, purchase orders (POs) with external vendors and MPX leadership.
• Ensure accurate inventory levels and resolve warehouse-related issues as needed.

Team Collaboration & Continuous Improvement

• Share knowledge, demonstrate expertise, and contribute to improving overall team effectiveness.
• Act as print subject matter expert for the company. 
• Act as backup support for assigned team members as needed.
• Demonstrate MPX’s core values of Character, Competence, Courage, and Teamwork .

Requirements

Qualifications & Skills

Technical Expertise

• 7-10 years of print production experience in a creative agency or production environment.
• Strong color analysis skills and extensive experience with pre-press processes (RGB & CMYK).
• In-depth knowledge of large and small format litho & inkjet printing, dye-sublimation, and specialty finishing techniques .
• Hands-on experience with on-press production and quality control.
• Proficiency in determining specifications, estimating costs, and competitively bidding projects .

Project Management & Problem-Solving

• Strong ability to manage tight deadlines and complex projects simultaneously.
• Excellent problem-solving skills and proactive, solution-oriented mindset.
• Experience working with ERP and production management tools .

Communication & Collaboration

• Excellent written and verbal communication skills—able to communicate effectively and diplomatically.
• Works collaboratively in partnership with teams, maintaining professionalism under pressure.
• Ability to negotiate with suppliers and communicate financial or operational constraints effectively.

Technology & Software

• Proficiency in Microsoft Office Suite and relevant production management software.
• Comfortable working with inventory and billing systems .

About MPX 

MPX is a technology company, providing comprehensive communications solutions to organizations across many industries. We have a unique culture of high-performing people who proudly solve business communication problems for our clients. Our culture is fast-paced. We depend on each other to contribute, to do our respective parts. We attract and retain doers and problem solvers. Our clients choose us because we listen to them and challenge them to bring innovative ideas, process improvements, and cost savings. MPX has earned Best Places to Work in Maine for 12 years!

Our Core Behaviors

• Put Clients First. MPX doesn’t exist without our clients.
• Achieve Ambitious Outcomes. Set, measure, and accomplish goals that deliver massive value to our clients and team.
• Cultivate Inclusion . We want an environment that retains and engages the diverse teams we build.
• Bias Towards Action . When in doubt, we take the next best step, then course correct when needed. We go out of our way to fix problems when we see them. We take ownership seriously.
• Be Candid and Kind . Be extremely caring and extremely direct in all you do at MPX, especially when it comes to giving positive and constructive feedback.
• Be Curious . Everything gets better when you’re curious. Things get more interesting, clearer, and more approachable. When you bring curiosity into the workplace, you’re growing yourself, your teammates, and MPX.

Competitive Salary and Benefits

• Medical, dental, and vision insurance
• Paid holidays + paid time off
• 401k match
• STD, LTD + life insurance
• Onsite fitness facility