Program Manager

Job Description

Job Description

The Program Manager will lead the planning, execution, and oversight of customer programs within a high-volume manufacturing environment. This role serves as the primary liaison between customers and internal teams, ensuring programs are delivered on time, within budget, and aligned with business objectives.

This individual will play a key role in driving operational excellence, managing customer relationships, and supporting continued business growth.

Key Responsibilities:

Customer & Program Management

• Serve as the primary point of contact for assigned customer accounts
• Manage the full lifecycle of customer programs, including new product introductions (NPI)
• Ensure alignment between customer expectations and internal execution

Financial & Business Ownership

• Own quoting, order management, and gross margin performance for assigned accounts
• Support strategic account planning and identify growth opportunities
• Prepare and deliver program performance and financial reporting

Cross-Functional Leadership

• Partner with Engineering, Manufacturing, Customer Service, and other teams to drive execution
• Lead cross-functional initiatives to meet customer and operational goals
• Foster a collaborative environment focused on innovation and continuous improvement

Risk Management & Continuous Improvement

• Identify and mitigate risks across programs and escalate when needed
• Drive improvements in NPI and operational processes
• Lead initiatives to improve efficiency, quality, and customer satisfaction

Qualifications:

Required

• Bachelor’s degree in Business, Engineering, or related field
• 2+ years of program management, project management, or related experience
• Experience working in manufacturing, contract manufacturing, or OEM environments
• Experience with ERP systems (SAP preferred)

Preferred

• Master’s degree (MBA or related)
• Exposure to high-volume manufacturing or technology environments
• Bilingual Mandarin skills (plus)