Learning & Development Manager (Operations)

Company Description

Job Description

Ingram Content Group (ICG) is hiring for a Learning & Development Manager to contribute to our team in LaVergne, TN just outside Nashville. The ideal candidate will have experience supporting an Operations environment.

The Learning and Development (L&D) Manager plans, develops, delivers and evaluates employee enablement initiatives across the organization. Supports the enablement of the assigned client group which includes owning the design, development, management, and impact measurement strategy for their Learning and Talent Management portfolio. Facilitates existing employee enablement solutions while also supporting the development of new solutions as needed. Works closely with the L&D team and assigned client group to ensure alignment to the highest value employee enablement opportunities to not only improve their employee experience, but to also drive internal L&D process improvements. Works with client group and cross-functional teams on Learning & Talent Management process optimization while also developing and facilitating content that supports improvement in workflow efficiency, leadership effectiveness, and operational cost reduction.

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.


The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you!

Required Qualifications:

• Bachelor's degree in Instructional Design, Organizational Development, Education, HR, Business or related field
• 3 years of experience in identifying role and team competencies, by conducting formal needs/skills gap analysis and HR/Operational data analysis
• 3 years of experience in designing, developing, and facilitating training for both people leaders and individual contributors
• 1 year of experience measuring impact of instructional programs and generating appropriate metrics to demonstrate effectiveness and return on investment
• 1 year experience implementing learning and organizational development processes to increase associate or group performance, including succession planning, change management, career development or other strategic talent or performance management initiatives OR process mapping, process improvement, and continuous improvement techniques such as Lean Manufacturing/Six Sigma

Preferred Qualifications:

• Experience working in or supporting an operations or manufacturing environment, 2-3 years preferred
• Experience developing training programs or content for exempt or non-exempt Operations Associates to drive process improvement within an operations environment
• Experience facilitating Instructor Led technical and soft skills training programs
• Experience using a LMS system
• Strong written and verbal communication skills, and experience directly supporting HR Managers and Plant leadership within a facility
• Ability to travel up to 25-40%

Key Responsibilities:

• Consults with HR or with client groups on learning and/or organizational development initiatives designed to increase individual or team performance.
• Conducts formal needs and gap analysis and analyzes data to determine learning needs.
• Works closely with client groups to identify and assess role and team competencies and performance gaps.
• Recommends and implements targeted learning and organizational development solutions.
• Designs, develops and delivers instructor-led learning initiatives for both people leaders and individual contributors.
• Measures impact of instructional programs and generates appropriate metrics to demonstrate effectiveness and return on investment.
• Supports in the design development, and implementation of On the Job (OTJ) technical training content to meet client needs and fill performance gaps.
• Reviews and provides improvement recommendations on all learning development processes to include but not limited to succession planning, change management, competency modeling, career development, process mapping/improvement, and strategic talent development.

Hiring Salary Range: $84,895- $107,643 This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Qualifications

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish