Screening & Applications Specialist - Sandy Springs, GA

Screening And Applications Specialist - Sandy Springs, GA

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As a Screening and Application Specialist, you work to help establish consistency in the leasing process from start to finish while providing exceptional service for applicants and associates. You act as the main point of contact for our applicants from the time they submit their application until move-in.

The Lease Liaison

• Oversee and administrate all prospective applications
• Serve as the main contact during the application and approval process
• Generate accurate leases and execute before move-in date
• Work with a variety of applicants to prepare lease documents for signature and approval
• Follow established processes and guidelines in daily activities to do what is right for the applicant, community, and investor

The Documentarian

• Collect, review, and verify all supporting documentation needed for approval for all lease signers, including proof of income, rental history, photo ID, employment history, and further investigation of credit/criminal as needed
• Ensure proper documentation is loaded into OneSite
• Drive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreements
• Send any adverse action letters to denied applications

The Reports Guru

• Engage with communities to provide daily reports
• Maintain reporting for Lease Specialist flow
• Close-out Final Account Statements
• Input and maintain lease data
• Maintain funnel and CRM for tracking important dates and tasks

Qualifications

• Strong 2+ years of experience in a role that requires organization, scheduling, and working collaboratively with others; experience working in the multifamily, real estate, or a customer-focused industry preferred
• Bachelor's degree or relevant business degree
• Knowledge of application and lease procedures as well as rental criteria, applicant consent to investigations, applicant processing standards, and company privacy policies
• Stellar written and verbal communication skills plus cultural adeptness are a must, maintaining comfort influencing leaders and effectively tailoring communications across all levels of our organization
• Proactive, service-centered, and team-building attitude
• Exceptional time management, administrative, and organizational skills with an ability to thrive in a rapid-paced and quickly changing environment
• Strong work ethic and respect for sensitive, confidential information
• Bilingual is a plus

Flexibility to work weekends and/or extended hours as needed

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law.

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.