Membership Services Associate

Job Title

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

Essential Functions

Greet and serve members and guests

• Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
• Give membership and program information to walk in and phone customers.
• High knowledge of program information at all times.
• Conduct facility tours as needed

Answer telephones in a prompt courteous manner

• Understand and able to use phone system.
• Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.

Receipt money transactions and program sign-ups

• Member sign up and program registration all done correctly and in a speedy manner.
• Enter receipt information correctly for membership and programs.
• Be accountable for all money collected during your shift.
• Prepare end of shift deposits and reports

Serve as Check-Point when needed

• Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.

Other

• Serve as liaison between members and program supervisors
• Handle and solve member complaints
• Make Coffee, Keep Member Lounge area tidy
• Open and Close facility as appropriate for assigned shift
• Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
• Additional duties as assigned by supervisor

Qualifications

Excellent verbal and communication skills

Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screening

One to two years prior customer service experience

Professional appearance and behavior

Able to prioritize and meet deadlines

Able to maintain confidentiality

Positive attitude

Must be a self starter, with high energy and a positive attitude

Adhere to drug/alcohol/smoke free workplace policy

Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

Certifications and Training Requirements

CPR and First Aid Certifications required

Completion of YMCA of the USA Child Abuse and Neglect class

Completion of the YMCA's Blood Borne Pathogens training

Staff Safety Requirements/Cleaning Protocols

Additional training classes as recommended by Supervisor

YMCA of Southwest Florida