Desktop Support Engineer

IT Desktop Support Engineer

Location: Austin, TX Duration: 12 Months Candidates MUST BE local to Austin

High Level Job Duties:

• Provide users computer desktop support remotely and in person when required (under covid safety protocols)
• Support government issued mobile phones and tablets including setup and configuration
• Provide on-site and remote support for iHubs systems located throughout Texas
• Install and maintain CDR computer equipment, printers, displays and other devices in accordance with manufacturers guidelines.
• Contact equipment and software service providers as needed in order to support IT technical aspects of the CDR users.

Required Skills:

• Minimum of 5 years in hands-on desktop computer and technical support
• Experience troubleshooting issues with PCs and peripherals
• Experience with Active Directory administration
• Experience supporting Office 365 and the MS Office Suite
• Experience troubleshooting basic networking issues a plus
• Experience supporting iPhones and iPads a plus
• Customer service oriented
• Professional demeanor
• Able to convey technical details in laymans terms to non-technical staff
• Good written and oral communication skills
• Able to lift 40 pounds
• Assist the CDR team in the rollout of new or improved services such as the implementation of the Recovery AD environment, new Recovery desktop and laptop image, building of new desktop images, rollout of patches and updates. Other duties as required.