Desktop Support Engineer

Position: Desktop Support Engineer


Duration: 6 month contract (with potential to extend and/or convert after 6 months)


Pay: $28/HR


Work Location: North Austin


This position is 5 days per week onsite (Monday-Friday)

This position is eligible to enroll in medical, dental, vision after 60 days. In addition, this position is eligible to enroll in a 401(k) after 90 days.

We are hiring a hands-on Desktop Support Technician to support and maintain enterprise network infrastructure while playing a key role in the setup and configuration of network environments for new office and facility locations. This position is ideal for someone who enjoys working across networking, security, and systems administration in a fast-paced environment.


Responsibilities

• Administer and support enterprise network infrastructure, including routers, switches, firewalls, and wireless access points
• Configure and maintain wired and wireless networks, VPNs, and remote access solutions
• Manage IP addressing, VLANs, DHCP, and DNS services
• Monitor network performance and troubleshoot connectivity issues
• Implement and maintain network security controls and access management
• Administer Microsoft Entra ID (Azure AD) and Active Directory environments
• Support site-to-site connectivity and SD-WAN technologies
• Deploy, configure, and maintain network hardware
• Create and maintain network documentation, diagrams, and disaster recovery procedures
• Assist with network setup and infrastructure deployments for new office locations and facilities

Required Qualifications

• 3+ years of experience in a Network Administrator, Systems Administrator, or similar IT infrastructure role within an enterprise environment
• Hands-on experience with Cisco and Meraki networking solutions
• Strong knowledge of networking concepts, including routing, switching, VLANs, VPNs, DHCP, and DNS
• Experience administering and securing Microsoft 365 environments
• Experience with Active Directory, including user management, Group Policy administration, and access controls
• Strong troubleshooting skills and ability to resolve network and connectivity issues

Preferred Qualifications

• Experience with Microsoft Entra ID (Azure AD)
• Experience supporting SD-WAN and site-to-site networking solutions
• Exposure to network security best practices and firewall administration
• Experience with infrastructure deployments, office relocations, or greenfield network implementations

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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