Key Holder

Responsibilities Capture client information; consistently adding information to further promote boutique relationships and sales Possess strong product knowledge of the various collections Develop a working knowledge of simple pen repair and after sales service techniques. Maintain the aesthetic quality of the store. Handle transfers in absence of management Handles communication with corporate office in absence of management Responsible for ensuring loss prevention procedures are followed according to protocol Open/close boutique as required. Provide outstanding customer service. Qualifications Performance standards Technical requirements Physical requirements/working conditions Previous experience in retail sales; jewelry or high‑end luxury product sales is preferred. Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect. Excellent interpersonal, communication and computer skills are needed. Strong attention to detail with the ability to handle multiple tasks simultaneously. High school graduate or equivalent, College degree preferred Able to work open availability including nights, weekends, and holidays Bilingual English Spanish preferred Standing on the sales floor for 90% of the workday Reaching to access product stored within cabinets or on shelves Bending to access product stored within cabinets Occasional need to use a ladder to reach product Unpacking and/or lifting of large boxes that contain product Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a maternity leave top‑up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Expected Hourly Range: $25-$28 Salary will be determined based on relevant skills and experience. #J-18808-Ljbffr