Merchant Sr. Relationship Manager

Description Summary Responsible for growing and maintaining client relationships in an existing portfolio of enterprise level customers through a consultative selling approach to cross‑selling value‑added services, including card processing, ACH, fraud mitigation, POS (point of service) systems, etc. Ensuring all risk, regulatory and profitability goals are met. Will work with commercial customers, generally with annual revenues of $50M or greater. Responsibilities Grow and maintain client relationships in an existing portfolio of enterprise level customers. Lead complex sales engagements with a consultative approach. Serve as a trusted advisor to commercial and large account clients, building long‑term relationships and delivering strategic payment solutions. Present strategic recommendations and performance reviews to C‑level stakeholders, demonstrating clear business value and ROI. Negotiate pricing, terms, and contracts with precision and professionalism. Work closely with internal teams including product, operations, and compliance to ensure seamless delivery and support of merchant services. Stay current on industry trends, regulatory changes, and competitive dynamics to proactively advise clients and influence internal strategy. Perform other duties and projects as assigned. Basic Qualifications Bachelor's degree in accounting, finance, accounting, or economics. 10+ years experience with merchant services, payments for financial technology relationship or sales experience. Preferred Qualifications Proven success managing large or complex accounts. Demonstrated ability to sell the spectrum of payments products (card processing, ACH, fraud mitigation, point of sales system, etc.), create brand awareness and successfully generate meaningful new client relationships in specified commercial space. Deep knowledge of payment products and industry applications. Strong executive presence and ability to communicate effectively with senior stakeholders. Excellent interpersonal, verbal and written communication skills, as well as negotiation and presentation skills. Consultative mindset with a passion for solving client challenges. Strong analytical and strategic planning abilities. Proficient using O365, MS Word, MS Excel, and PowerPoint, as well as treasury technology and systems. Master’s degree (MBA or similar) in a relevant field. Established network of industry contacts and involvement in industry associations. Exempt Status Yes – not eligible for overtime pay. Workplace Type Office. Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. EEO Statement Huntington is an Equal Opportunity Employer. #J-18808-Ljbffr 0101 The Huntington National Bank