Dispatch Supervisor

Overview

The Ready Mix Concrete Dispatch Supervisor is responsible for leading and overseeing daily dispatch operations across multiple ready-mix plants to ensure safe, efficient, and on-time delivery of concrete to customers. This role supervises dispatchers and/or customer service representatives, optimizes fleet utilization, drives service excellence, and ensures alignment between Operations, Sales, Quality Control, and Plant teams.

The Dispatch Supervisor plays a critical leadership role in balancing customer expectations, plant production capabilities, driver availability, and logistical constraints while driving key performance indicators (KPIs) such as On-Time Delivery (OTD), CY/DH, lost loads, and service levels.

Responsibilities

Operational Leadership

• Supervise and support daily dispatch operations across assigned plants/regions.
• Ensure optimal scheduling and routing of drivers to maximize productivity and minimize downtime.
• Monitor real-time order fulfillment and adjust dispatch plans as needed.
• Oversee start-of-day planning and end-of-day reconciliation processes.
• Manage driver wash-out decisions in coordination with system recommendations and operational needs.
• Ensure effective communication of service alerts, plant issues, weather impacts, and jobsite delays.

Team Leadership & Development

• Directly supervise dispatchers and/or customer service representatives.
• Conduct performance reviews, coaching sessions, and ongoing development conversations.
• Lead daily huddles focused on safety, service levels, and performance metrics.
• Support onboarding and training of new team members.
• Promote a culture of accountability, professionalism, and collaboration.

Customer Service Excellence

• Ensure high levels of customer satisfaction through proactive communication.
• Support resolution of escalated service issues.
• Collaborate with Sales and Operations to manage high-priority placements and large pours.
• Monitor call center performance metrics including service level, response times, and abandoned calls.
• Reinforce customer-focused behaviors across the team.

Performance Management & KPIs

• Monitor and analyze key operational metrics, including:
  • On-Time Delivery (OTD)
  • Cubic Yards per Driver Hour (CY/DH)
  • Lost Loads
  • Truck Turn Time
  • Driver Productivity
  • Call Center Service Levels
• Identify trends and implement process improvements.
• Prepare reports and dashboards for leadership review.
• Support continuous improvement initiatives and digital optimization tools.

Cross-Functional Coordination

• Partner closely with:
• Plant Managers
• Operations Managers
• Sales Managers
• Quality Control
• Fleet Maintenance
• Participate in planning meetings for large placements.
• Support implementation of technology platforms (dispatch systems, telematics, optimization tools).
• Align dispatch decisions with company safety, financial, and operational goals.

Safety & Compliance

• Reinforce safety-first culture in all dispatch decisions.
• Ensure compliance with DOT regulations, driver hours, and company policies.
• Support incident review and root cause analysis when applicable

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 3-5+ years of experience in ready-mix concrete dispatch or logistics.
• 1-3+ years of supervisory or leadership experience preferred.
• Experience managing multi-plant or high-volume dispatch operations strongly preferred.

Success begins with hiring the right people to partner with us as we grow and develop our businesses. People are central to everything we do. It is through their efforts and talents that Titan has been successful for over 100 years.

Titan Florida is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.