Customer Service Representative

Description

Support the company’s mission of providing financing and service excellence for Automobile and Powersports products by delivering high-quality customer interactions and operational support. This includes handling inbound and outbound calls, managing account information, and ensuring compliance with federal and state regulations.

Top Skills' Details

• Operate the company’s phone system to handle incoming and outgoing calls in a call center environment.

• Assist customers and/or dealers with inquiries, account status, and problem resolution using available resources and systems.

• Provide accurate information and clearly explain processes or procedures.

• Maintain professionalism, positive attitude, and adaptability to change.

• Ensure compliance with company policies, federal and state laws, and protect customer privacy and financial information.

• Perform accurate data entry and document management (uploading, sorting, forwarding for notarization).

• Contribute to department goals by meeting qualitative and quantitative objectives.

• Demonstrate strong multitasking skills (ability to talk and type simultaneously).

• Utilize Microsoft Office and internal systems effectively.

• Maintain confidentiality and security of customer information.

• High school diploma or equivalent required; bachelor’s degree preferred.

• Excellent verbal and written communication skills.

• Strong attention to detail, organizational skills, and ability to meet deadlines.

• Proficiency in Microsoft Office (Word, Excel, Teams)

• Customer service orientation and problem-solving ability.

• Ability to multi-task (talk and type simultaneously)

• Ability to work under pressure and adapt to changing business needs.

• Bilingual (English/Spanish) is a plus.

Additional Skills & Qualifications

• Developing Self & Others – Actively seeks to improve one’s own knowledge and abilities. Identifies talent and skills within team and helps them succeed by providing coaching, development opportunities, and exposure.

• Communicating with Impact and Influence – Listens actively to gain understanding of organizational perspectives. Clearly communicates organized thoughts, utilizing oral, written, visual and non-verbal skills to gain support for needs.

• Creating Teamwork and Valuing Relationships – Develops a network of internal/external relationships that facilitates a culture of collaboration and fosters an inclusive environment where diverse perspectives are embraced.

• Results Orientation – Focuses on continuous improvement and meeting goals/targets in response to the needs of our customers. Takes calculated risks and sets challenging goals.

• Technical/Business Acumen – Develops specialty knowledge and organizational alignment in one’s area of focus. Understands business functions and how industry, social, political, and environmental changes contribute to business objectives.

• Critical / Innovative Thinking – Applies logic and reasoning as well as utilizes situational analysis to identify root cause and address problems. Develops creative/new concepts and establishes strategic direction.

• Purpose driven – Sets/supports company direction and promotes an environment aimed at company’s unified success. Acts in an open, trustworthy, honest, and ethical way even when it is difficult or risky.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Alpharetta, GA.

The pay range for this position is $19.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Alpharetta,GA.

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.