Customer Service Representative

Our client is currently seeking a Customer Service Representative for thier manufacturing center near Round Rock (Austin) TX. The CSR will be the point of contact for for customers and the frontline representatives for the company. The CSR will build strong relationships, solve problems, and making sure every interaction is a positive one. This positon offers a unique opportunity to work closely with every department across the organization, helping ensure smooth operations and top-notch service while giving you exposure to how a manufacturing center functions across all departments. This is a steady Mon-Fri posiiton workign days. This posiiton offers excelllent company paid for benefits that include health, dental, vision and 401k.


Interested Candidates should contact Lee Douglas @ View phone number on click.appcast.io or email a current resume to View email address on click.appcast.io.


This job will have the following responsibilities:

• Communicate with customers and team members via phone, email, and in-person
• Build strong relationships and maintain long-term partnerships
• Process orders, forms, applications, and set up new accounts
• Work with internal teams including Sales, Accounts Receivable, Production, Shipping, Inventory Control and Engineering
• Resolve billing issues and respond promptly to customer inquiries
• Work Cross functionally with multiple departments to address customer concerns
• Maintain accurate records and update customer info in the CRM software

• 1-2+ years of customer service experience in Manufacturing (phone, email, and face-to-face)
• High school diploma or equivalent required
• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel);
• Strong problem-solving, multitasking, and organizational skills