Dental Office Assistant - Business Assistant

Dental Office Assistant - Business Assistant

Prairie Ridge Dental Care in Pleasant Prairie, Wisconsin is looking for a Business Assistant to join our team. Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged. We are looking for a highly organized, tech-savvy, and empathetic multitasker who enjoys helping patients and supporting a busy dental office.

Prairie Ridge Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Monday – Friday

$19.00 – $22.00/hour, based on experience

The ideal candidate will be highly organized, dependable, comfortable using technology, and able to manage multiple priorities throughout the day. Strong communication skills, empathy, and a patient-focused mindset are important for this role. The candidate should also be flexible and able to travel to other offices as needed.

Greet and welcome patients in a friendly, professional manner

Answer phones and assist with scheduling and rescheduling appointments

Verify insurance benefits and patient information

Support treatment plan presentation and financial discussions

Collect patient payments and assist with account questions

Maintain accurate patient records and front office workflow

Partner with clinical team members to create a positive patient experience

Help keep the office organized and running efficiently

Strong customer service and communication skills

Comfortable working with computers and dental office technology

Ability to multitask in a fast-paced environment

Organized, detail-oriented, and dependable

Willingness to travel to other offices as needed

Dental front office experience is preferred, but not required

Completion of TB testing prior to starting employment

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

Greet and welcome patients as they enter the office to create a great first impression of our team

Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies

Utilize Dentrix for patient scheduling and records

Schedule and confirm appointments for multiple providers in the office

File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage

Post insurance and patient payments and process accounts receivables

Review treatment plan fees and payment options with patients

Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)

Front loaded education and training, providing you the opportunity to develop to your full potential

Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential

Access to on-demand Daily Pay

Experience working in a fast-paced and customer-centric environment

Excellent communication and organizational skills

Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position

Prolonged periods sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times

Availability to attend virtual training sessions (or in-person) periodically throughout the year

As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.