Lead Medical Assistant

Care Promoter Lead

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Care Promoter Lead is a hybrid clinical and operational leadership role responsible for supporting direct patient care while ensuring efficient day-to-day center operations. This role partners closely with the Center Clinical Manager to lead the Care Promoters, support quality initiatives, and maintain smooth patient flow. The Care Promoter Lead plays a critical role in delivering high-quality, patient care while modeling professionalism, accountability, and teamwork in a fast-paced clinical environment.

Essential Job Duties/Responsibilities:

Clinical Support and Patient Care

• Provides direct patient care support, including preparing patients for examinations, performing routine screening, and assisting providers during visits.
• Accurately obtains and documents vital signs, medical histories, and specimen collection in accordance with clinical standards.
• Communicates treatment plans, procedures, and provider instructions clearly and compassionately to patients and families.
• Processes patient phone messages, return calls, and route clinical information appropriately.
• Calls in prescriptions with provider authorization, using appropriate medical terminology and following legal and ethical guidelines.

Operational and Workflow Support

• Supports daily center operations to ensure efficient patient flow, scheduling accuracy, and reduce wait times.
• Monitors operational gaps and escalates concerns to leadership to maintain quality and efficiency.
• Ensures work is completed same day with attention to CMAP, Operational and Clinical Gaps, and STARs quality measures.

Leadership and Team Oversight

• Assists the Center Clinical Manager in supervising Care Promoters and clinical support staff.
• Supports onboarding, training, and ongoing development of new and existing Care Promoters.
• Provides input on performance evaluation and corrective action plans as needed.
• Serves as a role model for professionalism, teamwork, and patient-centered services.

Quality and Compliance

• Supports center quality initiatives, including: Equipment checks, Inventory management, Monthly self-assessment, Waived testing quality control
• Participates in quality improvement activities to enhance patient safety and outcomes.
• Ensures compliance with organizational policies, clinical standards, and regulatory requirements.
• Performs other duties as assigned and/or delegated at manager's discretion.

Knowledge, Skills & Abilities:

• Strong leadership, communication, conflict resolution, and problem-solving skills
• Excellent organizational and prioritization abilities: able to remain calm in high-pressure situations
• Demonstrates attention to detail with accurate documentation and data entry
• Ability to lead multiple workflows while supporting a clinical team
• Professional, ethical, and patient-focused demeanor
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and EMR systems
• Ability to work effectively with providers, patients, families, and interdisciplinary teams
• Willingness to travel locally, regionally, and nationally up to 20% of the time
• Spoken and written fluency in English required, bilingual a plus
• Flexible to work evening, weekends and/or holidays as needed

Education and Experience Criteria:

• High school diploma or equivalent education (GED) required
• Graduation from a nationally accredited Program in one of the following is required: Medical Assistant, Patient Care Technician Program, Emergency Medical Technician (EMT), Paramedic
• Medical Assistant Certification required
• A minimum of 3 years of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment
• Prior Team Lead experience preferred
• BLS for Healthcare Providers required
• Experience working with geriatric patients is a plus
• EMR system experience preferred

Pay Range:

$20.2 - $28.83 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Employee Benefits

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.