Branch Manager

Branch Manager FullTime Management Carlsbad, NM, Carlsbad, NM, US

PRIMARY FUNCTION:

As the Branch Manager of National Tank & Equipment, you will be responsible for overseeing daily operations, managing a team, driving revenue, and ensuring high levels of customer service. You will be held accountable to meet and exceed all operational, safety, financial, and performance goals while fostering a positive culture and environment for your team.

PRIMARY DUTIES:

Oversee daily operations of the branch including order fulfillment, dispatch, maintenance, and inventory control. Ensure all fleet meets company standards by maintaining condition and servicing to rent ready condition. Maintain accurate inventory levels that match market conditions and branch needs for rental fleet, ancillary equipment, and parts inventories. Hire, train and supervise branch staff including mechanics, drivers, yard techs, and sales coordinators. Provide leadership, mentoring, and support to all branch personnel fostering a high performing, productive and safe working environment. Conduct annual reviews and coaching sessions throughout the year to ensure all personnel maintain an understanding of their role and have a career plan. Drive rental and other revenues by developing relationships with existing and prospective clients ensuring the highest level of customer service and satisfaction. Assist customers with matching the necessary equipment with their specified application showing as the subject matter expert. Handle all customer service complaints and issues promptly and professionally. Manage and develop a deep understanding of P&L, budgeting, forecasting, and cost control. Ensure rental contracts, invoices, and other documentation are accurate and filed according to company standards. Monitor KPI’s and other data including utilization, ROI, rental rates, operating costs, and profitability. Promote and enforce a safety culture for all personnel at the branch. Ensure all necessary compliance with internal and external relevant regulations. Maintain all documentation needed such as safety inspections, driver logs, and equipment files.

QUALIFICATIONS

Bachelor’s degree in business, finance, logistics, engineering, or related field. Experience in education. 3 to 5 years of managing a team in a service-related industry. Equipment rental experience preferred. Knowledge of operations and processes with a strong sales acumen.

SKILLS & COMPETENCIES

Strong leadership and team management skills. Working knowledge of rotating, mechanical equipment. Solid understanding of the equipment rental industry. Excellent customer service and relationship management skills. Financial and P&L experience along with a strong sales acumen. Effective communication, problem-solving, and decision-making skills. Proficiency in Microsoft Office, ERP, and CRM systems.

WORKING CONDITIONS

Office and field environment with visits to job sites and customer locations. Ability to work beyond standard times when necessary, including after hours for emergency response. Must be able to lift up to 50 lbs. and work in a variety of conditions. National Tank & Equipment is an Equal Opportunity Company. #J-18808-Ljbffr National Tank & Equipment