Branch Manager Carlsbad

Job Description

Job Description

 

Essential Functions

• Must be a self-directed, professional, clean work appearance, organized, with strong verbal and written communication skills.
• Excellent customer service. Candidate must be able to work with customers and leave them with a positive image of ACS at the end of each interaction.
• Ability to check in rental units and determine if they are ready to be rented to another customer.
• Prepare and complete all rental and return documents accurately and completely.
• Answer the phones to assist customers in a friendly, helpful and prompt manner. Assist customers by effectively resolving all customer service issues and be able to recommend solutions.
• Candidate must have a positive attitude toward their job and the customers we serve.
• Must have a valid driver’s license and clean driving record.
• Ability to follow instructions and complete complicated processes to correct issues.
• Maintains a safe working environment by being mindful of surroundings and safe operation of equipment.

• Remain current on product and industry changes through reading and training.
• Strong service background in the equipment or service industry
• Computer skills a must. (Excel, word, operating system (PFW)
• Ability to manage multiple task at one time.
• Willing to go above and beyond for customers.
• Be a team player
• Mentor other employee in operations and growth
• Be mechanically minded.
• Ability to Travel to Train as needed.
• List should format the interview questions and candidate qualifications.

 

Required Skills and Abilities (Duties include but are not limited to)

• Strong phone communication skills and basic computer skills.
• Bilingual is a plus, but not required.
• Should be able to operate a forklift.
• Effectively communicate with customers, peers and management;
• Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures;
• Ability to troubleshoot issues with equipment and solve problems, including engines, electrical systems and generators. These failures will include mechanical and electrical issues.
• Ability to work with customers to determine what issues they have and what ACS can do to help correct any issues.

 

Education and Experience

• High school diploma or GED certificate.
• 2 years minimum experience in troubleshooting and repairing equipment.
• Military experience and training with honorable discharge a plus.
• Proven experience of customer service and customer relations.

 

Physical Requirements

• Use of hands/fingers, or feet during normal job requirements.
• Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working on equipment.
• Lift and/or move up to 75 lbs. (and occasionally up to 100 lbs. with assistance.)
• Hook up a trailer to a service vehicle and be comfortable driving with equipment attached.
• Be exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions (extreme heat and cold).
• Required to work in areas of extreme temperatures due to weather conditions and operating equipment.
• Ability to climb various equipment and ladders, lift and carry equipment, tools and components weighing up to 50 lbs.
• Air Compressor Solutions performs background and drug tests prior to hiring.