Manager, Strategic Operations & Analytics (Engagement Center)

Overview You're ahead of the curve in market access trends and market dynamics. In this role, you will ensure that services and strategic solutions are proposed and delivered effectively. You will apply extensive and in-depth knowledge of the healthcare marketplace to guide patient services program strategy, design, implementation, and daily operations by providing subject matter expertise. You will: Act as client-facing lead for analytics and reporting services, engaging and advising clients through executive-level presence and storytelling to effectively demonstrate strategic thinking in support of recommendations. Communicate regularly and effectively with the customer on clarity of program deliverables, client-provided requirements, and risks and potential opportunities associated with solutions. Provide consulting support to program management to ensure teams meet client program strategic priorities, goals, and metrics. Deliver team impact analysis/program ROI, ensure programs meet performance expectations/SLA, and identify opportunities to improve field effectiveness. Analyze program and market trends to capitalize on opportunities and provide solutions to upcoming challenges. Build and maintain knowledge of regulatory requirements, laws, and guidelines that relate to commercial or regulatory programs to support client initiatives. Essential Requirements Bachelor’s degree Experience with dashboard development and analytics with business intelligence tools, SQL, advanced Excel, and analytical skills Expertise in business planning and market analysis, defining program metrics/team management and analyzing CRM data Experience translating analysis findings to actionable insights for at least one of the following: pharmaceutical commercial, market access, or clinical education, ideally with a mix of sales teams, clinical educators, medical affairs, and market access teams Desired Requirements Experience working in pharmaceutical/healthcare industry Digital marketing and analytics experience About Syneos Health and Equal Opportunity At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. We may consider transferable skills from previous roles and invite you to join our Talent Network to stay connected to additional career opportunities. The annual base salary for this position ranges from $121,000 to $148,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. Some positions may include eligibility to earn commissions/bonus based on company and/or individual performance. Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients\' lives daily. By joining one of our account management teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to navigate the market access landscape. The diversification and breadth of our partnerships create a multitude of career paths and employment opportunities. You will contribute to getting biopharmaceutical therapies to patients worldwide. Work Here Matters Everywhere | How are you inspired to change lives? Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). Syneos Health has a voluntary COVID-19 vaccination policy. We encourage all employees to be fully vaccinated. Local governments or customers may have vaccine requirements that apply to some employees. These employees are required to submit proof of vaccination and maintain compliance with applicable requirements. We strive to provide an environment where Our People can thrive, develop and advance. We offer a competitive compensation package and benefits, including health benefits (medical, dental, vision), 401k with company match, and flexible PTO. Paid sick time requirements may vary by location. #J-18808-Ljbffr Syneos Health Commercial Solutions