Client Service Supervisor

divh2Client Service Supervisor/h2pAt Melrose Animal Clinic, we are dedicated to providing exceptional veterinary care and outstanding client service to pets and their families. Our team takes pride in creating a welcoming, compassionate, and efficient environment for every visit. We are seeking an experienced and motivated Front Desk Manager to lead our client care team and oversee daily front office operations./ph3Position Overview/h3pThe Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ensures smooth front desk workflows, supports staff development, maintains administrative accuracy, and helps create a positive client experience from check-in through check-out. The ideal candidate has prior veterinary or medical front office experience, leadership skills, and the ability to thrive in a fast-paced clinical environment./ph3Key Responsibilities/h3ulliLead, coach, and support the front desk/client care team in daily operations/liliOversee front desk scheduling to ensure adequate coverage and workflow efficiency/liliGreet clients and patients while modeling exceptional customer service standards/liliManage high-volume phone lines and ensure prompt, professional communication/liliTrain team members to differentiate routine appointments from urgent/emergency cases/liliOversee appointment scheduling and calendar optimization/liliEnsure accurate entry of client, patient, and financial data into practice management software/liliReview and monitor invoice generation, payment processing, and financial accuracy/liliAssist team in explaining invoices, treatment plans, and payment expectations to clients/liliOversee retrieval, filing, and maintenance of medical records/liliPartner with veterinarians and technical staff to support smooth patient flow/liliMonitor front desk KPIs, workflow bottlenecks, and client service standards/liliAddress client concerns professionally and escalate when appropriate/liliMaintain cleanliness, organization, and professionalism of reception/lobby areas/liliAssist with hiring, onboarding, training, and performance coaching for front desk team members/liliSupport practice leadership with administrative projects and reporting as needed/li/ulpThis is not a complete list of duties. Responsibilities may change based on clinic needs and operational priorities./ph3Skills Knowledge and Expertise/h3ulliPrevious experience in veterinary reception, medical front office, or animal hospital administration required/liliPrior leadership, supervisory, or management experience preferred/liliStrong understanding of veterinary practice workflows and client service best practices/liliExcellent communication, conflict resolution, and interpersonal skills/liliHighly organized with strong multitasking abilities/liliExperience with veterinary practice management software preferred/liliComfortable managing high-volume client interactions in a fast-paced environment/liliPositive, proactive, and team-oriented leadership style/li/ulh3Benefits/h3ulliPaid time off/liliCompetitive pay $24-27/hour/liliHealth insurance/liliDental Insurance/liliVision insurance/liliEmployee discounts/liliFlexible schedules/lili401K with company match/liliPaid days off for CE and robust CE allowance/liliTraining and career development/li/ulh3Join Our Team/h3pIf youre an experienced veterinary client service professional ready to take the next step in leadership, apply today to join Melrose Animal Clinic as our next Front Desk Manager!/ph3About Melrose Animal Clinic/h3pMelrose Animal Clinic is an AAHA-accredited practice located in Melrose, MA, a desirable and conveniently situated community less than 10 miles north of Boston. We have a state-of-the-art facility, surpassed only by our state-of-the-heart attitude. Every interaction here is based on compassion and respect, Melrose Animal Clinic has been an integral part of the Melrose community since 1982. We are a cat-friendly practice and utilize many Fear Free techniques. We offer the most modern diagnostic, therapeutic capabilities, and comprehensive services including wellness exams and vaccinations, dental care, soft tissue surgery including laser surgery techniques, ultrasound, digital x-rays, dermatology, allergy management, laser therapy, and emergency care. We provide our team with every opportunity to continue to learn and grow. We take every step to give pets the best possible care, and the first step to meet patient need is supporting our wonderful staff./ppEqual Opportunity Employer Policy Melrose Animal Clinic is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply./p/div