Bilingual Medical Office Manager

Job Description

Job Description

****Attention: this position requires you to be in charge of two additional locations: Westside and University****

Company: SFP Health Group
Job title: Bilingual Medical Office Manager- Bilingual English/Spanish skills are a plus but not required.
Division/Department: Clinic Operations
Reports to: Director of Operations

Job Summary:
The Office Manager oversees the daily operations of the office, ensuring smooth and efficient workplace
functioning. This role involves managing administrative staff, coordinating office activities, and
providing support to senior management. The Office Manager will also handle various administrative
tasks to maintain a productive and organized office environment.
Essential Duties and Responsibilities:
• Oversee and manage daily office operations to ensure efficiency and productivity.
• Enforce office policies and procedures.
• Maintain office equipment and supplies, ensuring all necessary items are stocked and
functional.
• Supervise and support administrative staff, including hiring, training, and performance
evaluations.
• Delegate tasks and responsibilities to ensure a balanced workload.
• Foster a positive and collaborative office culture.
• Provide administrative support to senior management, including scheduling meetings, managing
calendars, and handling correspondence.
• Prepare and edit documents, reports, and presentations.
• Oversee providers’ patient schedules in the EMR system.
• Ensure there are no errors and appointments are scheduled properly.
• Handle correspondence, complaints, and inquiries from clients and stakeholders.
• Handle sensitive information with confidentiality and discretion
• Oversee office budget and expenses, ensuring cost-effective solutions.
• Coordinate office maintenance and repairs, liaising with building management as necessary.
• Ensure a safe and clean working environment in compliance with health and safety regulations.
• Manage office space planning and allocation.
• Serve as the main point of contact for internal and external communications.
• Coordinate and organize office events, meetings, and conferences.
• Develop and maintain effective communication channels within the office.
• Manage and approve PTO requests to ensure adequate staffing levels.
• Conduct annual evaluations for staff, providing feedback on performance and areas for
improvement.
• Collaborate with department heads to set performance goals and development plans for
employees.
• Document evaluation outcomes and follow up on action items.
• Oversee the payroll process to ensure accurate and timely payment of employees.
• Work with the finance department to resolve payroll discrepancies and issues.
• Monitor office expenses and recommend cost-saving measures.
• Additional duties as assigned.

Knowledge, Skills, and Abilities:
• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and ability to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations required.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.
• Bilingual in English/Spanish preferred but not required.

Physical & Mental Requirements: (check all that apply)
Ability to stand or sit for extended periods of time.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required.

The information listed above is not comprehensive of all duties/responsibilities performed. This
job description is not an employment agreement or contract. Management has the exclusive right to alter this job
description at any time without notice