ServiceNow Business Analyst (322)

divh2Business Analyst/h2piTech AG is seeking a Business Analyst with 35 years of experience within the ServiceNow ecosystem to support the design, delivery, and optimization of ServiceNow solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, translating requirements into well-defined user stories and ensuring successful Agile delivery. This role requires hands-on experience working within ServiceNow implementations and enhancements, with a strong understanding of platform capabilities and Agile delivery methodologies./ppRoles and Responsibilities/pulliEngage with stakeholders to gather, document, and validate business requirements/liliTranslate business needs into clear, structured user stories with acceptance criteria/liliConduct process analysis and identify improvement opportunities/liliFacilitate workshops, discovery sessions, and backlog grooming sessions/liliDocument functional requirements, process flows, and use cases/liliAnalyze and define requirements across ServiceNow module, specifically SPM/liliUnderstand platform capabilities and recommend standard OOB solutions where possible/liliSupport UAT planning and execution/liliAssist in release documentation and change communications/liliEnsure alignment with platform governance and best practices established by iTech AG/liliOther duties as assigned/li/ulpMinimum Qualifications/pulli35 years of experience as a Business Analyst/liliMinimum 23 years of experience working within the ServiceNow ecosystem/liliExperience writing user stories in Agile environments/liliStrong understanding of ServiceNow platform fundamentals/liliExperience supporting end-to-end ServiceNow implementations or enhancements/liliAbility to work cross-functionally with business and technical stakeholders/liliStrong documentation and communication skills/liliMust be able to pass a company background check/liliAbility to obtain and maintain a public trust with future project placement/li/ulpEducation and Certifications/pulliBachelors degree/li/ulpPreferred Qualifications/pulliExperience in specific ServiceNow modules (e.g., FSM, EAM, ITSM, CSM, HRSD)/liliServiceNow Certified System Administrator (CSA) or other relevant certifications/liliExperience with Agile/Scrum frameworks/liliFamiliarity with integration requirements and data migration activities/liliExperience working in multi-vendor or subcontractor environments/li/ulpSecurity Clearance/pulliAbility to obtain and maintain a Public Trust/liliPursuant to government contracts, US Citizenship is required/li/ulpiTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to View email address on click.appcast.io. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request./p/div