Service Advisor

Service Advisor – Sales & Service Join the DeKalb Toyota Team! Brian Bemis Toyota of DeKalb is looking for a motivated, customer-focused Service Advisor to join our award-winning service team. As the primary point of contact for our service customers, you’ll play a vital role in delivering an exceptional ownership experience by providing outstanding communication, expert recommendations, and personalized service from check-in to vehicle pickup. If you’re passionate about helping people, enjoy a fast-paced environment, and thrive on building lasting customer relationships, we’d love to meet you. About The Role BDC Representatives communicate with customers by phone, text, email, and online inquiries to help schedule appointments, answer questions, and provide exceptional customer service. Depending on your assigned department, your focus will be either vehicle sales opportunities or service and maintenance appointments. Service Advisor Responsibilities As a Sales BDC Representative, You Will Greet customers promptly and professionally. Listen to customer concerns and accurately document vehicle issues. Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections. Prepare estimates and explain recommended repairs in an easy-to-understand manner. Maintain regular communication with customers regarding repair status and timelines. Coordinate with technicians to ensure repairs are completed efficiently. Review completed work with customers and explain services performed. Process repair orders and ensure all documentation is accurate. Maintain strong CSI (Customer Satisfaction Index) scores through exceptional service. Build lasting relationships with customers and encourage future service visits. Follow all dealership and manufacturer policies and procedures. Qualifications Previous automotive service advisor experience preferred (Toyota experience is a plus). Strong customer service and communication skills. Excellent organizational and multitasking abilities. Comfortable using dealership management software and computers. Ability to work in a fast-paced environment. Professional appearance and positive attitude. Valid driver’s license with a clean driving record. What We Offer Competitive compensation (salary plus performance incentives) 401(k) Paid vacation and holidays Paid training and opportunities for career advancement Employee discounts on vehicles, parts, and service Free Health Insurance Why Join DeKalb Toyota? At Brian Bemis Toyota of DeKalb, we believe great customer service starts with great employees. We’re proud to be a Toyota President’s Award-winning dealership that values integrity, teamwork, and continuous growth. Our employees are empowered with the tools, training, and support they need to build rewarding careers while delivering exceptional experiences to every customer. #J-18808-Ljbffr