Systems Analyst I/II (Public Safety Enterprise Software)

Systems Analyst I/II

If you want to join a hard-working team that shares a commitment to keep the City of Escondido safe, clean and efficiently run, consider a career with the City of Escondido. We have an opening for the position of Systems Analyst I/II in our Information Systems Department/Enterprise Software and Web Administration Division. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Systems Analyst staff are a team of professionals who deliver technology solutions citywide to serve our community.

Overview of the role The Systems Analyst partners with staff in all departments to leverage technology in pursuit of delivering municipal services. The role includes project management, effective written and oral communications, and the use of technical skill sets to support enterprise technologies. The position entails a combination of business and data analysis. The individual will work closely with end users, stakeholders, vendors, and other team members.

Who you are:

• Builder. You are excited about taking the status quo and continually improving it
• Collaborative. You default to teamwork to meet and exceed goals
• Service Oriented. You demonstrate that you care about the customer's needs.

What you will do:

• Ensure that enterprise application systems are maintained and function optimally.
• Create data extracts, reports and visualization deliverables.
• Lead system implementation and upgrade projects.
• Manage the lifecycles of technologies and find the future solutions.

Distinguishing Characteristics Systems Analyst I – This is the entry level class in the Systems Analyst series providing technical and analytical support to information systems, computer hardware and software applications, and City information users. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Systems Analyst II level and exercise less independent discretion and judgment in matters related to work procedures and methods. Incumbents in this class are expected to learn the operating procedures and policies of the work unit under the direction of the Division Manager. Incumbents initially appointed to the Systems Analyst I level may progress to Systems Analyst II after successfully completing one year (12 months) of progressively responsible experience as a Systems Analyst I with the City of Escondido, and achieving the qualifications and departmental requirements established for progression.

Systems Analyst II : This is the experienced level class in the Systems Analyst series and is expected to independently perform the full range of technical and analytical support functions with only occasional instruction or assistance. Positions at this level are distinguished from the Systems Analyst I level by the performance of the full range of duties as assigned, working independently, applying well developed technical and analytical knowledge, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and positions at the Systems Analyst II level are normally filled by advancement from the Systems Analyst I level.

Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties form those set forth below to address business needs and changing business practices.

General Functions:

Performs a variety of complex systems analysis in the design, implementation, maintenance, and upgrades of information systems and supporting computer hardware and software applications; programs new applications or enhances existing programs.

Provides various applications development support in response to staff needs including software installation, set-up and configuration, and trouble shooting user problems; maintains existing computer applications by modifying programs or implementing new programs; tests modified programs for possible errors and resolves as needed.

Installs, integrates, programs, administers, and maintains a variety of computer operating systems; conducts system performance analysis and tuning; installs and maintains system software, files and structures.

Establishes and maintains security guidelines for individual program-level access, password expiration and protection of the City's computer resources; adds or deletes user access as required.

Develops relational database and spatial data interfaces and reports per staff requirements; provides quality assurance services and support for relational database applications.

Analyzes computer management information systems to determine needed modifications or new development needs; designs, develops, and implements systems.

Maintains and provides support to existing systems; provides technical answers to client requests for information on system use; responds to trouble calls and requests for major or minor systems modifications; tests, debugs and installs programs.

Provides assistance in the design and development of new systems; from client requirements, determines methods of integrating and interfacing between existing programs to meet user needs.

Performs system maintenance activities of various types on both physical and virtual servers; monitors system performance and disk space; maintains system security; resets application-level user passwords; grants or revokes access to applications.

Plans, develops and analyzes additions, changes and enhancements to system software; determines impact to existing systems, and local/wide area networks.

Performs technical duties in support of the City's database systems; develops, documents and maintains the City's database systems; maintains database security and user access; researches and analyzes new systems and database developments.

Responds to requests from users regarding system operations or hardware and software problems; provides solutions to operational problems or refers users to appropriate staff member.

Tests and supports a variety of specialized computer hardware, software, components and devices; and provides technical support and assistance to end users.

Operates a variety of equipment including workstations, servers (physical and virtual), tablet computers, laptops, and printers.

Performs related duties as required.

Provides vacation and temporary relief as needed.

When Assigned to Public Safety:

Performs analytical duties in the development, operation, administration, and support of the City's public safety information systems including the Computer Aided Dispatch (CAD) System for E9-1-1;

Ensures critical police and fire systems function efficiently and effectively on a 24/7 basis;

Manages projects related to maintaining and enhancing safety systems;

Collaborates with Network team to ensure CJIS and DOJ compliance.

Participates in on-call after hours support rotation.

Qualifications:

Knowledge of: Operations, services and activities of information systems programs. A variety of application programming languages. Personal computer hardware and software components. Principles and practices of computer science and information systems. Principles and concepts of network technology. Principles and practices of database maintenance and administration. Principles and practices of system testing, analysis and security best practices. Relational database design and methodology. Structured Query Language (SQL). Reporting and Data Visualization Software Geographic Information Systems (GIS) Concepts Methods and techniques of developing technical manuals and instructional materials Operational characteristics of a variety of computer systems, networks and associated hardware, software and related components. Methods and techniques used in the installation, troubleshooting and maintenance of application hardware and software. Methods and techniques of evaluating client information and technology requirements. Methods and techniques of using application design and development tools. Database principles and concepts. Principles and practices of customer service. Pertinent Federal, State and local laws, codes and regulations.

Ability to: Provide support in the implementation and maintenance of various applications. Perform complex system analysis, design, development, and reporting duties. Respond to and identify user needs and determine resolutions. Identify business process areas needing optimization, and work with users to implement changes. Detect, isolate and resolve application hardware and software problems. Apply a wide variety of applications programming languages. Design, install, configure, and test hardware (physical/virtual) and software applications and programs. Troubleshoot complex hardware and software applications and programs. Evaluate, test, implement, convert to, and support new enterprise applications. Read, interpret and apply complex technical publications, manuals and related documents. Instruct users in the use of City computer systems. Operate a variety of computer systems and equipment. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Keep up-to-date with industry and security best practices. Continue to learn the latest technologies and seek out areas of business process improvement.

Minimum Requirements:

Systems Analyst I/II Education/Training : Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field.

Systems Analyst I Experience : Four years (full-time equivalent) of increasingly responsible systems analysis and software applications experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Systems Analyst II Experience : One year (full-time equivalent) of experience equivalent to a Systems