Branch & Business Development Manager

Company: The Merrimack

Title: Branch & Business Development Manager

Location: Concord, New Hampshire

Position Details: Full-time, including rotating Saturdays

FLSA: Exempt, Officer First/Mid-Level Officials and Managers

Salary: Negotiable based on level of experience between $63,000.00 – $80,000.00

Are you a relationship-driven banking leader who enjoys coaching teams, growing customer relationships, and making a visible impact in the community? The Merrimack is seeking a Branch & Business Development Manager to lead our main branch in Concord , New Hampshire . This role is ideal for an experienced branch banking professional who thrives in a leadership role that blends team development, business development, customer service, lending support, operational oversight, and community engagement.

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

In This Role, You Will

• Lead branch performance, daily operations, customer experience, and growth initiatives
• Coach, motivate, and develop branch team members while fostering accountability, teamwork, and continuous improvement
• Build strong customer relationships through needs-based conversations, referrals, and relationship-driven service
• Represent the bank in the community through business development, local involvement, and partnership-building
• Support consumer, equity, and small business lending needs while maintaining strong product and service knowledge
• Ensure compliance with bank policies, procedures, security standards, and applicable legal and regulatory requirements
• Participate in branch sales, strategic planning, budgeting, and goal achievement
• Partner with HR on hiring, performance management, employee development, and related employment matters
• Open and close the branch on a rotating basis and support additional branch needs as requested

What We’re Looking For

• Three to five years of related banking, branch operations, sales, business development, or leadership experience, or an equivalent combination of education and experience
• A minimum of three years of supervisory or management experience with a proven ability to coach and develop others
• Strong commitment to relationship selling, quality service, and community banking
• Excellent communication, problem-solving, analytical, and negotiation skills
• Knowledge of branch operations, consumer lending, bank policies, procedures, and regulatory requirements
• Ability to manage multiple priorities, take initiative, and adapt in a changing environment
• Proficiency with desktop applications and general office equipment
• Ability to travel to other branches, departments, local businesses and business development meetings
• Ability to work Saturdays when scheduled

Why Join Us

We believe in building genuine partnerships that encompass top-of-the-line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

If you’re ready to bring your leadership, sales, service, and community banking experience to a team that values local relationships, we’d like to connect with you.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities

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