Vendor Management Operations Lead

Location: Chicago, IL Job Description Contingent Labor Lifecycle Management Responsible for end-to-end lifecycle execution, including onboarding validation, tracking, and offboarding coordination Perform quarterly vendor workforce validation, including Receiving vendor-provided rosters Reconciling active contingent workers against approved engagements Partnering with business stakeholders to initiate offboarding actions Manage a centralized inventory of contingent workers Enforce adherence to preferred staffing program standards and elevate exceptions Consulting Engagement Process Ownership Operationalize, inventory, and manage the Bank’s consulting engagements Maintain centralized tracking of recommendations, business plans, and criticality. Partner with ERM for validation and reporting purposes Centralized Vendor & Subscription Management (as needed)May own operational oversight for select centralized vendors (e.g., subscriptions, enterprise services, shared tools) Coordinate with business stakeholders to validate need, optimize usage, and support governance activities Vendor Governance & Reporting Collect and organize vendor performance materials and required documentation Support KPIs/KRIs for: Contingent labor program Support reporting for leadership, oversight committees, and internal stakeholders Data Integrity & Inventory Management Maintain accurate vendor and workforce records across systems (e.g., ServiceNow, Workday, SharePoint) Perform ongoing reconciliation of vendor and contingent labor data Ensure clear ownership, status tracking, and lifecycle alignment Establish controls to maintain data quality over time Audit, FHFA, and Oversight Support Coordinate responses to audit, FHFA, and regulatory requests Gather, validate, and organize required documentation and evidence Ensure responses are complete, structured, and audit-ready Track deliverables and follow-ups across stakeholders Intake & Operational Coordination Manage SSVM vendor management mailbox and intake requests Triage requests, assign ownership, and track resolution Support workflow coordination across SSVM, business stakeholders, and vendors SSVM Program & Control Management Maintain and organize SSVM program artifacts, including controls, procedures, job aids, and supporting documentation Ensure operational processes are aligned with documented controls, identifying and addressing gaps between execution and documentation Update controls, procedures, and supporting materials as processes evolve or improve Support periodic reviews of SSVM controls and documentation to ensure accuracy, completeness, and audit readiness Coordinate with SSVM leadership and ERM to ensure controls are consistently applied and appropriately documented Maintain structured, centralized documentation within SharePoint to support transparency, usability, and audit traceability What you’ll bring Bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent work experience. 7+ years of experience in vendor management, procurement operations, or contingent workforce management Experience supporting audit, regulatory, or compliance-driven processes (financial services preferred) Strong operational execution skills with ability to manage end-to-end processes independently Experience managing or supporting centralized vendor relationships (e.g., subscriptions, enterprise services, or shared tools), including inventory tracking and usage oversight Experience with enterprise systems (e.g., ServiceNow, Workday, SharePoint, Teams) Proven ability to organize, structure, and centralize data and documentation (e.g., vendor inventories, SharePoint/Teams content) Demonstrated ability to identify inefficiencies and drive process improvements or standardization across workflows Strong attention to detail with a focus on data quality, documentation, and audit readiness Ability to manage multiple priorities in a high-volume, operational environment Clear, professional communication skills with both business stakeholders and vendors #J-18808-Ljbffr Veritis Group Inc