Residential Sales Representative

Residential Sales Representative

The Residential Sales Representative is responsible for establishing, developing, and maintaining positive business and customer relationships while meeting monthly sales goals. They will train to understand the full use and benefits of Culligan products and services. A Residential Sales Representative must have a proficient understanding of residential Culligan products and will be responsible for assisting residential leads/ potential customers with a team of other Residential Sales Representatives.

Duties and responsibilities include:

• Build long-term customer relationships to drive satisfaction and retention.
• Develop and refine sales tools, including presentations, financial docs, and lead generation methods.
• Manage all leads and appointments professionally and promptly.
• Attend scheduled sales calls with integrity and preparation.
• Accurately record sales activities in CRM systems.
• Maintain up-to-date product and technical knowledge of all residential Culligan offerings.
• Understand customer needs and recommend appropriate, policy-aligned solutions.
• Deliver effective, educational sales presentations.
• Meet sales targets using both company-provided leads and self-generated efforts.
• Document installation details clearly, including pumps, electrical, and drainage needs.
• Follow up with new customers to ensure satisfaction and generate referrals.
• Keep customer information secure and confidential.
• Represent the company at trade shows and promotional events.
• Achieve or exceed minimum sales performance standards.
• Perform additional duties as assigned by management.

Job perks include:

• Introductory period guaranteed training pay for 90 to 180 days
• Vehicle allowance
• Company provided discounts
• 401k and employer matching
• Medical Insurance with employer contribution
• Company provided life insurance and long-term disability
• Other Group Insurance including: short-term disability, dental, vision, and supplemental
• Company discounts
• Event involvement
• Learning and development opportunities

We offer a competitive compensation package, with on-target earnings ranging from $100,000 to $120,000 annually. Our uncapped commission structure allows top performers to exceed expectations and maximize their income.

Qualifications:

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

Computer skills required: Contract Management Systems (EX: DocuSign, etc.); Human Resource Systems; Microsoft Office Suite; Project Management Software (EX: Monday.com)

Certificates, licenses and registrations required: Valid driver's license, Sales license, State licenses as required

Other skills required:

Highly motivated and target driven with a proven record of accomplishment in sales.

Expert in effective communication

Able to adapt to individual customer needs

Competencies:

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

Physical demands and work environment:

Frequently required to stand, walk, sit, talk or hear, and utilize finger dexterity

Occasionally required to climb, balance, bend, stoop, kneel or crawl

Occasionally exposed to wet and/or humid conditions (non-weather)

Occasionally work near moving mechanical parts

Rarely work in high, precarious places

Rarely work around fumes, airborne particles, or toxic chemicals

Occasionally exposure to outside weather conditions

Rarely exposure to extreme heat or cold (non-weather)

Rarely to never exposure to bloodborne and airborne pathogens or infectious materials

While performing the duties of this job, the noise level in the work environment is usually quiet to moderate

The employee must occasionally lift and /or move more than 100 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds

Specific vision abilities required by this job include: Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus

Additional remarks regarding work environment: Frequently attending scheduled appointments in new businesses and/or homes, the environment of these locations may be unknown

Specialized equipment, machines, or vehicles used: Personal Vehicle