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Senior Call Center Lead & Escalation Champion

A Medium Corporation

A defense contractor is seeking a Call Center Lead Operator to support daily operations and coordinate activities in a high-volume environment. The ideal candidate should have 5+ years in customer service, be able to assist in leading teams, and manage multiple tasks efficiently. This position offers an opportunity to be part of a mission-driven organization focused on enhancing national defense through technology and innovation. #J-18808-Ljbffr Medium

Vacancy posted 2 days ago
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