Senior Call Center Lead & Escalation Champion
A Medium Corporation
A defense contractor is seeking a Call Center Lead Operator to support daily operations and coordinate activities in a high-volume environment. The ideal candidate should have 5+ years in customer service, be able to assist in leading teams, and manage multiple tasks efficiently. This position offers an opportunity to be part of a mission-driven organization focused on enhancing national defense through technology and innovation. #J-18808-Ljbffr Medium
- ...remediation of 3rd party accounts receivable, call center support and a variety of revenue cycle outsource capabilities. Team leads supervise and promote teamwork to Patient... ...policies or procedures, addressing escalated issues, researching accounts, or providing...Suggested
- ...impact. Join INflow and help lead the charge toward a smarter,... ...this role, you will support a Call Center that receives and facilitates... ...Center Lead Operator serves as a senior member of the call center... ...Operator acts as a point of escalation for complex or time‑sensitive...SuggestedFor contractorsLocal area
$17 - $27.75 per hour
...Ambassador embodying of Coach values and increasing brand awareness * Leads implementation of Company initiatives and support full... ...support to team and in district in absence of leadership team * Champions the company resources to support a healthy work environment for...SuggestedMinimum wageShift work$150k - $180k
GovCIO is currently hiring for a Vulnerability Management Team Lead to provide support to a Federal government contract. The Vulnerability... ....Facilitate exception handling, waiver processing and escalations as needed.Gather and organize technical information about the organization...SuggestedContract workWork experience placementCurrently hiringWork at officeRemote work$150.1k - $227k
...to level-up your career at the company leading workforce transformation in the agentic... ...plans, and statements of work (SOWs). They champion best practices, develop shared assets,... ...alignment with stakeholders and providing escalation support during implementations.Team...SuggestedFull timeRemote workFlexible hours- DescriptionThe Pharmacy Revenue Analytics Program Lead, reporting to the Clinical Ancillary Services Business Director and Vice President... ...ensure key themes are identified, addressed, and appropriately escalated. Develop analytical tools to audit and analyze hospital...Temporary workWork at officeFlexible hours
- Advantia Health is seeking a full-time Lead Call Center Representative for our Chevy Chase, Maryland office. This role is pivotal, responsible for greeting, registering, and scheduling patients, ensuring an exceptional experience while collaborating closely with practice...Full timeWork at officeMonday to Friday
- ...Reiter, Hill & Johnson is seeking a full-time Lead Call Center Representative for our Chevy Chase, Mayland office. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional...Full timeWork at officeMonday to Friday
- ...every day. Job Description GDIT is looking for a Database Lead to join our National Institutes of Health (NIH) CIT Hosting... ...human expertise rather than replace it. Our ideal candidate champions responsible experimentation, learns quickly from iteration, and...
- ...Description As an IT Network Security Team Lead, the work you’ll do at GDIT will be... ...will play a crucial role, serving as both a senior technical expert and a team leader within... ...of security initiatives. Serve as the escalation point for complex security incidents and...For contractorsWork experience placementWork at office3 days per week
$60k - $75k
...for an energetic and dependable Contact Center Lead to join our high-performing team... ...serves as a first point of contact for escalations, assists with real-time problem-solving,... ...Handle inbound, outbound, and overflow calls as needed to support the team during peak...Hourly payFull timeFor contractorsFor subcontractorMonday to FridayFlexible hoursShift workAfternoon shift- ...Overview GDIT is seeking a Security Team Lead as part of the larger National Institutes of Health (NIH) Center for Information Technology (CIT) program. The Team... ...resolve complex security issues and ensure timely escalation and communication. Analyze trends, produce...Work from homeFlexible hours
- Job Purpose: The Customer Service Representative Lead oversees daily customer service operations, ensuring customers receive... ..., and accurate support. This position supervises call center staff, manages escalated inquiries, monitors service metrics, and helps maintain exceptional...Work at office
$49.19k - $87.42k
...About the Job Our call center has a leadership opportunity located at MedStar Georgetown University Hospital. This role is responsible... ...and accountability. Serves as the frontline leader and primary escalation point for communication-related issues including urgent pager...Temporary workWork experience placementWeekend work- ...Dietary Supervisor Sunrise Senior Living was again named as one... ...for the Skilled Nursing Center's dining operations. The Dietary... ...Sunrise Senior Living has championed quality of life in senior care... ...surprise that many of the world's leading experts in Senior Living...Temporary workWork at officeLocal areaShift work
$125k - $250k
...team. In this role, you will lead a portfolio of adoption and customer... ...early warning triggers, risk escalation protocols, intervention... ...SaaS lifecycle management, championing innovation in how Appian defines... ....Ability to influence senior stakeholders, present with clarity...Work experience placementWork at officeLocal areaFlexible hours- ...Reed National Military Medical Center. This position ensures safe,... ...during the 2nd shift Serve as the escalation point for operational issues... ...urgent and emergency service calls occurring after normal business... ...2–3 years of supervisory or lead experience Technical Knowledge...For contractorsWork at officeShift workNight shiftDay shiftAfternoon shift
- ...OVERVIEWThe Contractor Program Manager (PM) / Task Lead serves as the prime point of contact... ..., scheduling, status reporting, issue escalation, and invoice supportMaintain authority to... ...ability to interface effectively with senior Government officialsExperience preparing...Contract workFor contractorsWork at officeRemote work
$58.1k - $91.3k
...you won’t just contribute. You’ll make things happen‑fast. Team Lead, Technical Delivery Management responsibility for Technical... ...Product Management and Engineering teams to identify, catalog, and escalate product defects and/or insufficiencies. Train, coach, collaborate...- ...GSOC Supervisor at GEICO Headquarters in Bethesda, MD, to oversee on‑duty SOC operators and lead incident response from detection to resolution, ensuring timely triage and escalation to crisis teams. The role requires proven leadership, strong writing and briefing skills,...
- Comoto in Rockville, Maryland is looking for a Receiving Lead to oversee backroom operations and manage inventory processes. Responsibilities include receiving products, maintaining accurate inventory, and coordinating with the management to ensure product availability...Hourly payFull time
$24.8 - $28.1 per hour
...you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest... ...through authentically sharing technical product knowledge # Championing floor leadership and exceptional guest experience by leading from...Hourly payFull timePart time10 hours per weekFlexible hoursShift workWeekend work2 days per week- ...studios and corporate offices. About the Role The Client Facilities Lead is essential to the operation of our studios. They serve as a... ...to the Facilities Team for a given day or shift Communicate and escalate any facilities issues to the management team Work with the...Full timePart timeFor contractorsLocal areaImmediate startShift workWeekend workDay shiftAfternoon shift
- Harris Teeter in the United States is seeking a Meat/Seafood Department Supervisor to assist in managing daily operations, supervise up to 15 associates, and help drive excellent customer service. The role requires strong leadership, product knowledge, sales ability, and...
- Sam's Club is seeking a Tire and Battery Center Services Lead in Gaithersburg, MD to drive member service and supervise a team of hourly associates delivering safe and efficient tire and battery services. You will model expertise, train the team, and leverage handheld...Hourly pay
- General Dynamics - IT is seeking an IT Network Security Team Lead to guide a security engineering team in Bethesda, MD. You will oversee... ...include architectural design, risk reviews, incident escalation, and alignment with HHS/NID directives. Leadership experience and...3 days per week
- Panda Restaurant Group, Inc. in College Park, MD is seeking a Shift Lead to support management by delivering food with passion, service with heart, and ambiance with pride. You will play a central role in a fast-paced, growth-oriented environment and help lead the team...Shift work
$33.65 - $36.06 per hour
...Regional Operations Specialist - Lead Maintenance Technician, based... ...Serve as a brand champion and subject matter expert in... ...established by the organization, escalating problem to supervisor or outside... ...with community team, and take calls for after hour’s emergency maintenance...For contractorsLocal areaNight shift$73.8k - $155.1k
...Job Title: Lead Technical Writer Job Category: Engineering... ...their assignments Serve as an escalation point for complex... ...engagement with team’s products Champion the use of AI tools to enhance... ...character and innovation at the center of everything we do. As a valued...Full timeContract workWork experience placementFlexible hours- About The Role Total Wine & More is seeking a Lead Associate, Total Rewards to join our HR Benefits team in our Bethesda, MD office... ...a resource for Total Rewards inquiries, providing guidance and escalating complex issues as needed. Recommend and implement process improvements...Hourly payMinimum wageWork at office
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