Senior Call Center Lead & Escalation Champion
A Medium Corporation
A defense contractor is seeking a Call Center Lead Operator to support daily operations and coordinate activities in a high-volume environment. The ideal candidate should have 5+ years in customer service, be able to assist in leading teams, and manage multiple tasks efficiently. This position offers an opportunity to be part of a mission-driven organization focused on enhancing national defense through technology and innovation. #J-18808-Ljbffr Medium
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior Call Center Lead & Escalation Champion in Bethesda, MD vacancy
$105.6k - $243k
...and support USDS. As the Team Lead, you are responsible for... ...direction and execution of US Policy Escalations across TikTok U.S. Data... ...vulnerable populations while championing freedom of expression for our... ...goals and objectives. Act as senior escalation lead and coverage...SuggestedTemporary workWork experience placement- Are you an experienced call center professional ready to step into a leadership role where your... .... We are seeking dedicated Call Center Lead Operators to provide direct supervision... ...the frontline supervisor and technical escalation point for IT support operations—ensuring...SuggestedRemote workMonday to FridayShift work
- ...impact. Join INflow and help lead the charge toward a smarter,... ...this role, you will support a Call Center that receives and facilitates... ...Center Lead Operator serves as a senior member of the call center... ...Operator acts as a point of escalation for complex or time‑sensitive...SuggestedFor contractorsLocal area
$17 - $27.75 per hour
...Ambassador embodying Coach values and increasing brand awareness Leads implementation of Company initiatives and supports full... ...support to team and in district in absence of leadership team Champions the company resources to support a healthy work environment for...SuggestedMinimum wageShift workDormont Manufacturing Company
Bethesda, MD2 days ago$50k - $55k
Healthcare Claims Call Center Team Lead - Washington, DC (On-site) As a Healthcare Claims Call Center... ...environment. You will serve as a senior team member and subject matter expert,... ...members with medical claims questions, escalations, and issue resolution, ensuring accurate...SuggestedWork at officeRemote workMonday to FridayFlexible hours- A leading American apparel brand is looking for a Merchandise Leader in Bethesda. In this role, you will support the Merchandising Team Leader in maintaining visual standards and ensuring an outstanding guest experience. Key responsibilities include training the Floorset...Part timeFlexible hours
- TikTok USDS Joint Venture in Washington, DC, seeks a Team Lead for US Policy Escalations. This pivotal role involves overseeing strategic direction and execution to enhance platform safety. Candidates should have over 5 years of experience in Trust & Safety, demonstrated...
- Sharecare is seeking a Customer Service - Escalations team member to manage escalated member concerns and provide Help Desk support. This role involves researching inquiries, assisting Customer Service Representatives with technical issues, and identifying trends for improvement...
- Advantia Health is seeking a full-time Lead Call Center Representative for our Chevy Chase, Maryland office. This role is pivotal, responsible for greeting, registering, and scheduling patients, ensuring an exceptional experience while collaborating closely with practice...Full timeWork at officeMonday to Friday
- Advantia Health is seeking a full-time Lead Call Center Representative for its Chevy Chase, Maryland office. The role includes greeting, registering, and scheduling patients while ensuring a quality patient experience through effective communication and multitasking. Candidates...Full timeWork at officeMonday to Friday
$23 - $25 per hour
...The Role The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional... ...internal, external and administrative loss of product. Escalations. Participate in Identify and escalat… opportunities, gaps, risks...Hourly payPart timeWeekend workAfternoon shiftmejuri
Bethesda, MD3 days ago- ITCON Services is seeking a Call Center Lead Operator to supervise the NIH Call Center in Bethesda, MD. This role involves leading operations, handling complex calls, and ensuring quality standards are met while providing real-time support to call center operators. The...
- Reiter, Hill & Johnson is seeking a full-time Lead Call Center Representative for our Chevy Chase, Mayland office. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional...Full timeWork at officeMonday to Friday
- Koitecc Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role... ...requirements. The ideal candidate will manage staffing, escalations, and maintain operational readiness while ensuring compliance with...
$24.8 - $28.1 per hour
...ARC'TERYX STORE LEAD OPPORTUNITY As a key member of the store leadership team, you will be working alongside the Assistant and... ...experience through authentically sharing technical product knowledge Championing floor leadership and exceptional guest experience by leading...Full timePart time10 hours per weekFlexible hoursShift workWeekend work2 days per week$19 - $22 per hour
...Lead, Visual Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders...Hourly payFull timePart timeWork experience placementFlexible hoursShift workWeekend work$17.45 - $21.85 per hour
FAQs in McLean, Virginia, is seeking a passionate Sales Lead to immerse in our brand culture and deliver exceptional customer experiences. You will support Managers and Sales Associates while striving to exceed sales goals and create unforgettable shopping moments. The...Hourly pay$95.58k - $159.3k
ValidaTek is seeking a MAC Lead to oversee and coordinate network modifications in a large DoD IT infrastructure program. This role requires 7+ years of experience, with an emphasis on network operations and changes. The ideal candidate will possess strong project management...- ...management and ensuring an excellent guest experience. Ideal candidates should possess a solution-oriented mindset and the ability to lead shifts effectively. With competitive wages, flexible schedules, and opportunities to grow in a friendly, inclusive team, this...Flexible hoursShift work
- Comoto in Rockville, Maryland is looking for a Receiving Lead to oversee backroom operations and manage inventory processes. Responsibilities include receiving products, maintaining accurate inventory, and coordinating with the management to ensure product availability...Hourly payFull time
- Gainwell Technologies is seeking a Healthcare Claims Call Center Team Lead in Washington, DC. In this on-site role, you will support a team in managing medical claims inquiries and customer service within a dynamic contact center environment. The ideal candidate will have...
- ...leadership, guest engagement, and teamwork. The ideal candidate will be 18+, possess a solution-oriented mindset, and be prepared to lead shifts effectively. The position offers flexible schedules, competitive wages, health benefits, and opportunities for advancement....Flexible hoursShift work
- A technology company in Washington is seeking an experienced Enterprise Relationship Manager to manage large accounts in the Call Center/BPO space. The successful candidate will have over 10 years of experience in software or hardware sales, strong account management skills...Remote jobFlexible hours
- HKA Enterprises is seeking an experienced Commissioning Specialist to lead and execute commissioning activities in Arlington, Virginia. Responsibilities include QA/QC, functional performance testing, and coordination with project stakeholders to ensure safe and functional...
- Western Market - South Block is seeking a Team Captain to enhance guest experiences and assist store management. You'll lead shifts and support the vision of building healthier communities. This role is ideal for someone who is solution-oriented and enjoys helping others...Flexible hoursShift work
- DRB Homes is seeking a skilled recruiter to develop and implement recruitment strategies in Rockville, MD. The position requires strong interpersonal skills, a background in talent acquisition, and a proven ability to manage the full recruitment process. With a Bachelor...
$58.1k - $91.3k
...you won’t just contribute. You’ll make things happen‑fast. Team Lead, Technical Delivery Management responsibility for Technical... ...Product Management and Engineering teams to identify, catalog, and escalate product defects and/or insufficiencies. Train, coach, collaborate...$35.9k - $51.3k
...contributions and puts a premium on work flexibility, learning, and career development. Summary The Contact Center lead serves as the senior agent in a call center team of eight to ten people and is the deputy to the Supervisor. The lead is responsible for dealing with...Full timeWork at officeRemote workWork from homeMonday to FridayFlexible hours- ...application process. IT PMO Lead (Active DoD Clearance Required... ...an IT PMO Lead to serve as a senior leader within a ~200-person... ...actively managed. Serve as an escalation point for government... ...control, and accessibility. Champion process discipline across the...Contract work
- ...studios and corporate offices. About the Role The Client Facilities Lead is essential to the operation of our studios. They serve as a... ...the Facilities Team for a given day or shift Communicate and escalate any facilities issues to the management team Work with the General...Full timePart timeFor contractorsLocal areaImmediate startShift workWeekend workDay shiftAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Call Center Lead & Escalation Champion. Be the first to apply!
Related searches
- senior robotics software engineer Bethesda, MD
- senior accountant new Bethesda, MD
- senior consulting engineer Bethesda, MD
- senior staff systems engineer Bethesda, MD
- senior application security Bethesda, MD
- senior inventory accountant Bethesda, MD
- senior accountant part time Bethesda, MD
- senior manager diversity & inclusion Bethesda, MD
- senior technical product manager Bethesda, MD
- senior clinical data manager Bethesda, MD