Senior Call Center Lead & Escalation Champion
A Medium Corporation
A defense contractor is seeking a Call Center Lead Operator to support daily operations and coordinate activities in a high-volume environment. The ideal candidate should have 5+ years in customer service, be able to assist in leading teams, and manage multiple tasks efficiently. This position offers an opportunity to be part of a mission-driven organization focused on enhancing national defense through technology and innovation. #J-18808-Ljbffr Medium
- A leading healthcare technology company is seeking a Contact Center Lead to oversee a team and handle complex customer inquiries. This role involves training new agents, managing calls, documenting interactions, and ensuring compliance with service level agreements. Candidates...SuggestedWork at office
- ...impact. Join INflow and help lead the charge toward a smarter,... ...this role, you will support a Call Center that receives and facilitates... ...Center Lead Operator serves as a senior member of the call center... ...Operator acts as a point of escalation for complex or time‑sensitive...SuggestedFor contractorsLocal area
- Are you an experienced call center professional ready to step into a leadership role where your... .... We are seeking dedicated Call Center Lead Operators to provide direct supervision... ...the frontline supervisor and technical escalation point for IT support operations—ensuring...SuggestedRemote workMonday to FridayShift work
$50k - $55k
...Summary As a Healthcare Claims Call Center Team Lead at Gainwell, you will support a team... ...center environment. You will serve as a senior team member and subject matter expert,... ...with medical claims questions, escalations, and issue resolution, ensuring accurate...SuggestedFull timeWork at officeRemote workMonday to FridayFlexible hours- ...Call Center Specialists Leads (Bilingual English/Spanish) Koniag Professional Services, a Koniag Government Services company, is hiring Call... ...crisis calls Respond to calls promptly Manage and de-escalate calls from individuals in crisis Triage calls for...SuggestedPermanent employmentLocal areaRemote workFlexible hoursShift workWeekend workAfternoon shift
- TeamViewer is seeking a Senior Escalation Manager to oversee customer escalations and ensure satisfaction. This role requires over 10 years of experience in problem management within software development. Responsibilities include managing the end-to-end escalation process...Remote job
- A leading American apparel brand is looking for a Merchandise Leader in Bethesda. In this role, you will support the Merchandising Team Leader in maintaining visual standards and ensuring an outstanding guest experience. Key responsibilities include training the Floorset...Part timeFlexible hours
- Inova Health System in Falls Church, VA is seeking a Voice Operations Supervisor to manage the High Reliability Operations call center. This full-time night shift position demands 3 years of healthcare experience and supervise daily operations, team management, and training...Full timeNight shift
- ...JOB SUMMARY The Senior Director, Command Center Lead is responsible for leading the strategy and execution... ...workflows, categorization, escalation, resolution tracking, monitoring, and... ...effective integration and execution. • Champion defect and incident management,...Full timeWork at officeLocal areaRemote workFlexible hoursShift work
- ...A technology company in Washington is seeking an experienced Enterprise Relationship Manager to manage large accounts in the Call Center/BPO space. The successful candidate will have over 10 years of experience in software or hardware sales, strong account management skills...Remote workFlexible hours
$35.9k - $51.3k
...contributions and puts a premium on work flexibility, learning, and career development. Summary The Contact Center lead serves as the senior agent in a call center team of eight to ten people and is the deputy to the Supervisor. The lead is responsible for dealing...Full timeWork at officeRemote workWork from homeMonday to FridayFlexible hours- ...Vulnerability Management Team Lead Cherokee-Federal Systems, LLC... ...; monitor SLA adherence and escalate aging risk. Establish cloud... ...for Cloud, GCP Security Command Center) and correlate with Tenable.... ...windows and change management; champion continuous hardening for...Remote work
$153.8k - $240.35k
...Solution-Focused Growth: Lead capture and business... ...Technology Transition: Champion the journey from research... ...; collaborate with senior management on diverse,... ...situations and know when to escalate. Required... ...status. For part time or on-call staff, compensation is...Full timeContract workPart timeLocal areaRemote workShift work- A leading call center operator in Bethesda is seeking a Call Center Supervisor to oversee daily operations of a high-volume inbound call center. Responsibilities include supervising operators, monitoring performance, providing coaching, and ensuring service quality standards...
$100k - $261.3k
...Manager, you will serve as a senior leader in this journey. You will lead a team of 8-10 product... ...own digital, branch and call center experiences that deepen... ...• Build, develop and champion a growing team of product... ...Serves as senior point of escalation and ensures successful...Full timeTemporary workPart timeWork experience placementWork at office- ...Description RiVidium, Inc. (dba TripleCyber) is seeking Team Lead/HR Specialist to provide management and oversight of the USPTO Customer Service Center (CSC) which is staffed by 4 Call Center Representatives and 6 Compensation and Benefits Specialist. The CSC...Full timePart timeFor contractorsWork at office
$55k - $65k
...Description The Help Desk Specialist I - Lead serves as the senior resource and daily point-of-contact... ...queue management, ticket quality, escalations, and mentoring of junior staff, while... ...prior Service Desk or Contact Center experience. Leadership or senior technician...Local areaShift work- A defense technology company is seeking a Call Center Supervisor to oversee daily operations of a high-volume inbound call center. The role involves leadership responsibilities, ensuring efficient call handling and maintaining service standards, along with providing support...Contract work
- EmergencyMD is seeking a highly motivated Member Experience Officer in Rockville, Maryland. This role involves providing sales and service functions to enhance member experiences within the Credit Union. Candidates should have at least three years in a financial institution...
- A leading innovative aerospace company in Washington is seeking a Mission Success Lead to drive customer relationships and deliver excellence in service. The role requires building trust with customers, understanding their challenges, and demonstrating proprietary technologies...
$84.6k - $141.2k
...the Role Total Wine & More is seeking a Lead, Supply Chain Transportation & Logistics... ...Coast ports and three national distribution centers, ensuring strategic alignment between... ...through regular executive‑level engagement. Champion weekly operational alignment with...Hourly payMinimum wage$118.32k
...difference. Role Overview This role sits at the center of how HHMIturns AI access into AI capability. As the AI Enablement Lead, you will serve as HHMI’s enterprise product... ...across HHMI, including triage, routing, escalation, and resolution tracking. Lead Institute-...Casual workWork at office$80k - $120k
...is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to... ...improving and maturing operational processes Serve as an escalation point for remote and on-site technical issues, supporting IT Specialists...Work at officeRemote workRelocation$22 - $25 per hour
...reflect our values and long‑term vision. Role Overview The Floor Lead plays a pivotal role on our store leadership team, driving the... ...internal, external and administrative loss of product. Escalations : Participate in Identify and escape any opportunity, gaps, risks...Hourly payFull timeWorldwideShift workWeekend workAfternoon shift- CAVA - Columbia Heights is looking for a Team Leader to support restaurant performance and maintain high standards of hospitality. The role involves coaching team members, executing daily operations, and promoting a safe and positive work environment. Benefits include early...Shift work
- ...management and ensuring an excellent guest experience. Ideal candidates should possess a solution-oriented mindset and the ability to lead shifts effectively. With competitive wages, flexible schedules, and opportunities to grow in a friendly, inclusive team, this...Flexible hoursShift work
- ...leadership, guest engagement, and teamwork. The ideal candidate will be 18+, possess a solution-oriented mindset, and be prepared to lead shifts effectively. The position offers flexible schedules, competitive wages, health benefits, and opportunities for advancement....Flexible hoursShift work
$92k - $126.5k
Jacobs is seeking a Subcontracts Lead in Arlington, Virginia. The role requires extensive experience in capital construction and biopharmaceutical projects, along with excellent communication and MS Office skills. You will lead procurement activities, guide subcontract...Flexible hours- Neighborhood Health is seeking a Call Center Lead in Alexandria, VA to ensure high standards of patient service in their call center. The role involves coaching staff, monitoring performance, and improving service delivery. Applicants should have at least 2 years of healthcare...Full time
- Nestlé in Arlington, Virginia, is looking for a Brand Insights Manager to synthesize and drive action around consumer insights for their brands. You'll be responsible for developing learning plans and budgets, connecting various insights to foster a unified team perspective...
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