Sports, CRM Operations Coordinator

Job Description

Job Description

Sports, CRM Operations Coordinator PMOUNTJP00001831

• Hourly pay: $35/hr
• Worksite: Leading digital streaming network (Fort Lauderdale, FL 33309 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 9 Month Assignment

A leading digital streaming network seeks a Sports, CRM Operations Coordinator to own real-time and scheduled push notification execution for major live sports events while supporting broader CRM operations.

Sports, CRM Operations Coordinator Responsibilities:

• Execute push notifications, plus email and in-app messages as needed, for live and upcoming events across the NFL, college football, UFC, UEFA, and PGA Tour, including fight night alerts, game-day reminders, score and result pushes, and highlight and VOD availability, monitoring events in real time to send time-sensitive messages tied to key moments such as kickoffs, fight starts, finals, upsets, and overtime.
• QA all sends for accuracy, including deep links, personalization, and timing, before and during live windows, troubleshoot send issues in real time, escalate platform or content problems quickly, and partner with sports digital editorial teams on content availability, embargoes, and real-time updates that inform timing and messaging.
• Maintain the sports send calendar across all sports and seasons, coordinating beat dates and deconflicting against other CRM programs and audience fatigue limits, and prepare briefs, copy, and templates ahead of each weekend window.
• Support business-as-usual CRM operations, including send QA, scheduling, and campaign setup across channels, and report weekly and post-event performance (opens, CTR, opt-outs), flagging anomalies and optimization opportunities.
• Maintain send playbooks, timing templates, and escalation contacts for recurring events, and run an off-season retro and playbook refresh each summer.

Sports, CRM Operations Coordinator Qualifications:

• 1-3 years of experience in CRM, lifecycle marketing, or push notifications, with working knowledge of CRM best practices.
• Hands-on experience with a push/messaging platform such as Braze, Salesforce Marketing Cloud, or similar.
• Comfort working live, time-pressured sends during games and events, not just pre-scheduled campaigns.
• Strong attention to detail and QA discipline under time pressure.
• Working knowledge of football (NFL/college football), combat sports, soccer, or golf.
• Excellent cross-functional communication skills, particularly with editorial and content partners.
• Flexibility to work day, night, and weekend hours based on the sports event schedule.

Shift:

• Wednesday through Sunday with live weekend coverage every week of the year.
• Occasional flexibility for select Tuesday/Wednesday UEFA matchdays and holiday events. Schedule is adjusted to a standard 40 hours based on the events calendar.