Account Manager

Account ManagerThe Account Manager (AM) will be responsible for daily requisition management and facilitating contingent labor fills for Staff Augmentation and Statement of Work for the client using the client's Vendor Management System (VMS) and acting as the Managed Service Provider (MSP). The AM will build strong, strategic partnerships with the client to better understand and deliver on Hiring Manager (HM) needs. The AM will be consultative to the client hiring manager and vendors to solve unique scenarios in the staffing of contingent labor. One of the goals will be to provide the vendors with relevant data and insights to optimize both the customer and Supplier experiences, creating a best in class MSP program. 10-15% travel.ResponsibilitiesBuilds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above) within the client's organizationBuild strong relationships with Supplier partnersNetwork within Monument Consulting Account Management and other departmentsMeet with HMs to conduct intake briefings to refine and update resource needs in the VMSCoordinate HM and Supplier intake sessions to ensure job descriptions and additional skills, soft skills, etc. have been well communicated within the VMS job descriptionMaintain consistent feedback loop with Hiring Manager to facilitate discussions on candidates, interviews, and selection for hireHas a thorough understanding of the business landscape, seasonality and global trends/events, and continually monitors changes in the marketplaceFocus on continuous improvement of daily service and delivery to all end users (Client, Monument and Vendor)Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processesResponds to and resolves user issues (Client, Monument and Vendor)Ensure compliance with client procurement policies, guidelines, and processesConduct client and vendor training on program requirements/processesComplete work in a way as to support and exceed expected Service Level Agreements (SLAs) as applicableContribute to and participate in Client Business Reviews (dependent on client size, may lead these)Train hiring managers and Suppliers on program utilization and policiesComfortable using AI-enabled business tools to improve operational efficiency, accelerate problem resolution, enhance customer experience, and support data-driven decision-making. Ability to critically review AI-generated outputs for accuracy, security, alignment with business requirements, and in accordance with all company and client policies.Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation by participating in Supplier Scorecard Reviews and Supplier Round TablesCoordinate HM and Supplier calls to allow Suppliers to ask HMs questions and get additional details for requisitionsConduct Vendor user training on program rules of engagementNegotiate with vendors as requiredConduct/Participate in Supplier Scorecard SessionsContribute to vendor rationalization strategiesLead/consult worker audits and remediation with vendorsInitiate and complete onboarding, tracking, and documentation for new vendors utilizing the Program Manager or Program Director to resolve redlinesAdditional SkillsDemonstrated ability to manage multiple tasks – prioritization, planning and delegationStrong communication, facilitation, relationship management, relationship building, and interpersonal skillsStrong analytical and problem-solving skills and a firm grasp of the strategic implications of key industry trends and developmentsMust have a strong sense of urgency and the ability to "think on your feet"Ability to generate some insights from business metricsDelivery focused, highly organized, strong ability to work well with othersQualifications2-3+ years Professional Experience and 1+ years MSP-VMS experienceCollege Degree or equivalent work experienceAdvanced experience with Microsoft OfficeOutlookWordPowerPointExcelPay Range USD $55,000.00 - USD $60,000.00 /Yr.