Training & Learning Coordinator

Job Description

Job Description

Job Title: Training & Learning Coordinator
Classification: Full-time, Non-Exempt
Reports to: Director of Training & Learning
Location: New York, NY (with travel across Lantern sites)
Schedule: Monday - Friday, 9 am - 5:00 pm

Who We Are
Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. Lantern was recognized as a Top 2025 Workplace by City & State New York.

About the Role
The Training & Learning Coordinator supports agency-wide workforce development efforts by coordinating training operations, maintaining learning systems, and ensuring the effective delivery of onboarding and professional development initiatives. Reporting to the Director of Training & Learning, this role plays a key part in ensuring training processes are organized, efficient, and aligned with organizational needs. The Training & Learning Coordinator works closely with HR, Compliance, and Program Leadership to support training implementation and staff development across Lantern.

Essential Functions

• Coordinate logistics for in-person and virtual trainings, including scheduling, materials preparation, and facilitator support.
• Maintain and manage the agency-wide training calendar to ensure consistency and accessibility.
• Ensure training materials, attendance tracking, and documentation processes are organized and standardized.
• Support the implementation of leadership development and specialized training initiatives.
• Administer and maintain the Learning Management System (Relias), including assigning trainings and monitoring completion.
• Track training compliance and generate regular reports on participation and completion rates.
• Identify gaps in training completion and follow up with programs and staff as needed.
• Support the development and organization of structured learning pathways by role.
• Coordinate New Hire Orientation logistics and ensure onboarding processes run smoothly.
• Track onboarding training completion and provide updates to HR and leadership.
• Maintain accurate, audit-ready training records in alignment with agency and funder requirements.
• Compile and analyze training data to identify trends and support continuous improvement efforts.
• Assist with post-training evaluations and feedback collection.
• Collaborate with HR, Compliance, and Program Leadership to support agency-wide training needs.
• Support department initiatives and projects under the direction of the Director of Training & Learning.
• Perform other job-related duties as assigned.

Required Education and Experience

• Bachelor’s degree required.
• Minimum of 3 years of experience in training coordination or workforce development.
• Experience managing or supporting a Learning Management System (e.g., Relias) required.
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities, deadlines, and stakeholders.
• Strong written communication and reporting skills.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
• Detail-oriented with strong accountability and follow-through.
• Ability to work collaboratively across departments.

Preferred Qualifications

• Experience in human services, nonprofit, or social services settings.
• Familiarity with compliance-driven training environments.
• Experience supporting onboarding or staff development programs.

Work Environment: This position operates in an office setting with regular interaction across departments and occasional travel to Lantern program sites.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use a computer. Occasionally, the employee may lift and/or move up to 10 pounds.

Note: Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services values the diversity of our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.