Principal Product Manager - AI

We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI-driven solutions for the future of customer engagement. You will collaborate with designers, engineers, GTM teams, and the executive leadership to build cutting-edge AI capabilities that accelerate growth and lead to market leadership.

In this role, you will oversee a mix of strategic product leadership and people management, with the opportunity to guide both product innovation and team development. As a key partner to our GTM teams, you’ll serve as the face of the AI platform, engaging with customers, prospects, and partners to drive adoption and success.

Job Summary:

• The Principal Product Manager is responsible for leading the development and management of complex products from ideation to launch. This includes defining product strategy, conducting market research, developing product roadmaps, and collaborating with cross-functional teams to ensure successful product launches. The Principal Product Manager is a senior leader who provides guidance and direction to other product managers and technical staff.

Duties and Responsibilities:

• Lead the development and management of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards
• Work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure that all aspects of the product are aligned
• Develop and maintain product roadmaps and feature backlogs, and track progress against milestones
• Conduct market research and gather customer feedback to identify customer needs and pain points, and use this information to inform product decisions
• Develop and maintain strong relationships with customers and other key stakeholders, in order to identify critical use cases that can be solved by AI solutions and gather feedback to improve product capabilities and inform future launches
• Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance
• Manage the product lifecycle, from launch to end-of-life, ensuring that products are updated and maintained as needed
• Provide leadership and guidance to other product managers and technical staff, ensuring they have the resources and support needed to complete their work
• Manage relationships with suppliers, vendors, and contractors to ensure that products are developed and delivered on time and within budget
• Ensure that all product work is completed in compliance with industry regulations and standards.

Qualifications:

• Bachelor's degree in Business, Marketing, Engineering, or a related field
• At least 5 years of experience in product management, with a proven track record of successfully launching and managing complex products
• Strong leadership and product management skills, with the ability to manage and motivate a team of product managers and technical staff
• Strong analytical skills, with the ability to use data and metrics to make informed product decisions
• Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape
• Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership
• Experience working in an agile development environment, with a strong understanding of agile methodologies
• Proven experience managing a portfolio of AI driven products, with a strong ability to prioritize features, models, and experiments across multiple products simultaneously.
• Understand and be able to explain with detail the concepts of AI, generative AI, Agentic AI and underlining technologies (LLMs, prompts, vectors, among others).
• Strong understanding of industry regulations and standards with exposure to and knowledge of AI technologies

Pay Range (Base Pay) : $115,000 - $273,000

Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits : 401(k) plan

Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays : Talkdesk offers 14 paid holidays each year.

Paid Sick Leave : Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application : Apply online.

Application Window : The application window is expected to close at least 7 days from the posting date. The application was posted on 5/1/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at View email address on us.fitly.work.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.