Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Step into an opportunity that feels different from the typical office environment. Since opening the agency in 2014, this close-knit team of three has built a workplace centered around positivity, teamwork, and creating a space where people genuinely enjoy coming to work each day. Housed inside a charming 1920s two-story home with shabby chic décor, the office has a warm, welcoming atmosphere that feels more like family than corporate America.

As a third-generation State Farm agent originally from New Mexico and now proudly serving Texas, the agency owner brings a unique background into leadership. Before opening the agency, they worked as an event planner with Hilton, where they discovered a passion for connecting with people, creating experiences, and helping others — qualities that naturally led them into the insurance industry.

The agency is looking for someone who brings bright energy, a fun personality, and a self-motivated mindset to the team. This is a great fit for someone who wants to be part of something bigger than just a 9–5 job and values collaboration, support, and personal growth.

Team members enjoy a 35-hour work week, paid vacation and PTO, quarterly group outings tied to team success, and annual office trips for achieving goals together. Beyond the office, the agency is passionate about giving back through involvement with the Houston Food Bank and Covenant Health youth group initiatives.

If you’re looking for a career with a supportive team, meaningful work, and a workplace culture that truly stands out, this could be the perfect opportunity.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Natalie Barry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.