Director of Campus Retail Services

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FLSA Status : Exempt

Months Per Year : 12

Employment Status : Full-Time

Work Model: On-site

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Position Description

Position Summary

Under the general direction of the Associate Vice President of Facilities and Campus Services, the Director of Campus Retail Services will be responsible to deliver an exceptional student and customer experience, drive revenue growth, and ensure client-driven, cost-effective operations of the University's Retail Services. The Director will be responsible for leading a dedicated team of staff and contractors which include the following internal and retail service areas:

Reprographic Services (interdepartmental and retail)

• Mailing Services
• Managed Print Services
• Office of Copyright Services
• Campus Cards

Transportation and Parking Services:

• Contracted Services
• Beverage and Vending
• Campus Store

• Storage Building

Essential Job Functions

Student and Customer Experience:

• Develop standard operating procedures and training for all staff to help them deliver an exceptional student and customer experience.

• Work with campus stakeholders to identify areas for improved or enhanced services and work with Campus Services leadership to implement services as appropriate.

Revenue Generation:

• Develop strategies to grow revenue by collaborating with key vendors and campus stakeholders to identify and realize new or enhanced revenue generating opportunities.
• Create effective marketing plans for each area to promote products and services.
• Ensure year-on-year revenue growth from operations and vendors by creating efficiencies, implementing cost control measures, and ensuring retail services are competitively priced to drive greater volume and margin.
• Track required payments from vendors are on-time and posted in the General Ledger
• Be able to identify and correct issues that impact revenue generation.

Operations Leadership:

Provide leadership and guidance to teams and vendors to ensure that each unit functions efficiently. Culture:

• Incorporate the mission vision and values of Seattle University into daily decision making and prioritization of resource allocation.
• Regularly demonstrate and cultivate a supportive and positive work environment.
• Communicate effectively with employees and outside vendors by building positive professional working relationships.
• Promote candor and mutual respect to enable collaboration, open communication, and a powerful sense of accountability and trust.
• Foster a strong culture of safety and fully engaged employees to facilitate a high-performing workforce.
• Create culture that promotes customer service and satisfaction
• Assure the professional success of all staff, including coordination of training and certification opportunities. Ensure that department staff have access to the right tools to do their jobs effectively and efficiently.
• Confer with and make recommendations to university administrators regarding operations and capital/equipment investments.
• Measure performance against predetermined goals and objectives to ensure that all objectives are met and identify and implement corrective actions as needed.
• Conduct quarterly and annual product inventory for accuracy and report annual numbers to the controller's office. Safeguard company assets and cash safe and ensure the safety of all employees.
• Daily opening of frontline service centers. Identifying opportunities to improve operations by studying industry trends and customer preferences. May include attending seminars, information sessions and open houses to stay current on new software and hardware and technology for service areas.
• Conduct interviews and make sound hiring decisions based on departmental needs.
• Take disciplinary actions as needed, up to and including dismissal.
• Conduct staff performance evaluations
• Provide ad HOC reports upon request and meet all deadlines.
• Approve timesheets and vacation requests.

Service Delivery:

• Manage the day-to-day operations of staff and student workers to ensure a high degree of customer satisfaction.
• Initiate and participate in the competitive procurement of contract and vendor services including negotiation of service agreements.
• Day-to-day monitoring of vendor performance to assure full compliance with standards established within the service agreement.
• Manage lease and service agreements and monitor payments and contract termination dates.

Financial Management:

• Plan and manage budgets to ensure effective cost control while generating revenue to meet objectives.
• Complete monthly review to ensure revenue and expenses are in line with budget. Make recommendations for corrective actions as needed.
• Manage multiple departmental budgets on a weekly basis and conduct monthly reconciliations and take the appropriate actions necessary to correct all discrepancies.
• Run daily reports and pull financial records and sales from previous day.
• Process interdepartmental chargebacks on time with accuracy.
• Maintain accurate financial records for areas of responsibility.

Procurement:

• Make daily, weekly, monthly, and annual purchases via e-procurement portal and with university procurement card (P-Card) to meet the needs of the department.
• Create and track purchase requisitions, purchase orders and match corresponding invoices to packing slips and receipts and close out all transactions via e-procurement.
• Gather and organize expenditures and generate reports as well as rectify data discrepancies and reverse charges.
• Build and maintain a strong working relationship with accounts payable and controller's office.

• Complete travel and professional development reimbursements for employees as needed.

Marginal Job Functions:

• Support frontline staff by engaging in day-to-day physical operations as needed.
• Able to develop an understanding of Copyright laws and procedures to server as a temporary back up in emergency situations.

• Exhibit a firm understanding of Postal laws and procedures both domestic and international.

Knowledge, Skills, and Abilities:

• Leadership: Must demonstrate strong leadership skills to manage teams of employees and ensure that their teams are working efficiently
• Goal Setting: Possess the ability to develop goals and motivate their teams to achieve them.
• Communication: Must be able to convey information to others in a clear and concise manner. This includes the ability to train employees, give presentations to senior leaders and explain policies to customers.
• Problem-solving: Utilize strong critical thinking skills to find solutions to challenges, improve productivity, and address employee issues, customer complaints and other problems that may arise.
• Decision-making: Make effective decisions can help lead team to success.
• Organization: Be able to prioritize tasks and keep track of vital information and delegate tasks effectively, while ensuring that each member of your team has the resources needed to complete their work.
• Computer Software: Excellent computer knowledge and experience with Microsoft Office - strong Excel experience, Blackboard, Postal Mate, E-procurement software and task management communication tools for daily assignments and scheduling of staff.

Physical and Cognitive Requirements:

• Able to communicate, detect, converse with, discern, convey, express oneself, exchange information.
• Able to use hands and fingers to repetitively operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Must be able to read and comprehend semi-complex information and follow semi-complex written - instructions - detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess.
• Able to sit or stand for lengthy periods of time.
• Must be able to walk in even spaces (office) and occasionally in uneven spaces (warehouses).
• Must be able to frequently - walk, climb stairs, and step up on or down from a step on a truck or at a dock.
• Able to occasionally stoop, kneel, crouch, and/or crawl to stack, unload, and load items or equipment.
• Will need to move, position, stack, or remove items that weigh up to 70 pounds.

Qualifications

Minimum requirements

• Bachelor's degree in business or a related field or a combination of education, relevant experience, and success in the retail environment necessary to demonstrate the requisite skills, experience, and qualifications to be successful in meeting the requirements of the position description.

• 10 years of progressive experience in the retail industry such as retail manager, retail supervisor, and retail director experience and demonstrated competency.
• Demonstrated experience in retail operations management, marketing, finance, and accounting. Ability to work with MS Office suite of programs.

Preferred Qualifications:

• Higher Education retail experience a plus.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance: Salary Range: $87,500 - $92,500 Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance: Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: