Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support accounts receivable efforts for a long-term contract opportunity in Pasadena, Texas. This position focuses on business-to-business collections within construction and industrial environments, helping maintain steady cash flow and accurate customer account records. The ideal candidate is comfortable communicating with customers, resolving payment issues, and managing collection activity with a high level of professionalism.

Responsibilities:
• Contact business customers regarding past-due balances and follow up consistently to secure timely payment.
• Review account activity, research outstanding invoices, and address billing questions that may delay collection efforts.
• Maintain vendor and customer account information to support accurate records and smooth transaction processing.
• Work within rental management systems to document collection actions, update account status, and track payment commitments.
• Coordinate with internal teams to resolve discrepancies, clarify charges, and support account reconciliation.
• Monitor aging reports and prioritize collection activity based on risk, balance, and payment history.
• Prepare clear notes and status updates on customer interactions, disputed items, and promised payment dates.• Experience handling commercial or business-to-business collections in a detail-focused setting.
• Knowledge of collection procedures, receivables follow-up, and billing-related account research.
• Background supporting credit and collections processes with strong attention to detail.
• Ability to manage customer conversations tactfully while working toward payment resolution.
• Familiarity with construction, industrial, or equipment rental environments is strongly preferred.
• Proficiency using business systems to document account activity and maintain organized records.